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Operations Engineer

Posted: 18 Jan 2022 Closes: 17 Feb 2022
Ebene, Republic of Mauritius Competitive
Permanent & Full-time -1534926705

We're is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Operations Engineer at is currently seeking an enthusiastic and driven IT professional who will be responsible for delivering high standards of infrastructure, application and service level monitoring and management, including incident response, as part of our Operations Center team based in Mauritius.

The OC team is responsible for providing 'round the clock' 24x7x365 first line support, monitoring and management for CKO's mission critical infrastructure and applications which support our payments platform. This is an exciting and dynamic role involving working closely with both internal technical team and external 3rd party suppliers to help ensure delivery of service within defined Service Level Agreements (SLA's)

Leading live incidents is also a key part of this role and the successful candidate will be able to operate efficiently under pressure while helping to recover service and communicate clearly with internal and external collaborators. The OC team employs a variety of tools and technologies to support proactive monitoring, incident resolution, administration, ticketing, communication and reporting for's business infrastructure and applications.

The ideal candidate is self-motivated, collaborative and communicative with a positive hands-on and can-do-attitude, willing to work in a steadfast and high pace environment.

This role represents an excellent opportunity for the right individual to further develop their skills and career in the Fintech/Payments industry.

    • Degree in IT, Computer Science or Engineering.
    • 2 or 3 proven experience as an IT Professional - System/Network/Security.
    • Good knowledge and experience with a broad range of monitoring products, such as Datadog, Sensu or Prometheus / Grafana.
    • Good knowledge on Cloud Technologies. Knowledge/Experience on AWS Cloud will be a definite advantage.
    • Good knowledge on Windows and Linux Operating Systems. Docker is an advantage.
    • Good knowledge on LAN/WAN networks. (TCP/IP, Routing Protocols, MPLS, ACL. etc)
    • Good Analytical skills. Experience on ELK stack will be a definite advantage.
    • Knowledge and experience on load-balances such as HAProxy or AWS ELB.
    • Knowledge on credit cards payments (Acquirers, Issuers, Schemes networks) will be an advantage.
    • Ability to work independently and within a team. Autonomous and responsible.
    • Possess excellent troubleshooting skills
    • Possess excellent social skills
    • Good verbal and written communication
    • Flexibility to work on a 24/7 (12 hour) shift system. (which may includes weekends and public holidays)
    • Eager to learn and evolve in a fast pace company and team.

    • What you will be doing:
    • Monitor & lead the performance and reliability of 's payments processing environment.
    • Work and communicate closely with other 's product teams to resolve specific issues
    • Ensure system integrity, system stability and optimal system performance
    • Chip in to infrastructure utilization and capacity analysis
    • Identify and escalate infrastructure and application related issues to second level support in a timely manner
    • Collect and maintain vital system statistics for infrastructure and applications
    • Present a daily health check report to the concerned parties
    • Conduct trend analysis to anticipate any future incident.
    • Keep abreast with changes in technology and production systems
    • Own Incidents and resolutions.
    • Keep an eye on changes happening over the platform.
    • Adhere to all ITSM processes defined.

What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.
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