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Operations Manager - Flex OE

Posted: 14 Nov 2020 Closes: 14 Dec 2020
GB, London Competitive
Permanent & Full-time 1912859036


At Amazon, we strive to be Earth's most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

Amazon Flex is continuing to build a high paced and lean European team to implement and expand Flex capabilities across key segments of the European business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Operations Program Manager.

You will drive performance across our EU partners (AMZL and GSF). You will be responsible for building processes, systems, and mechanisms to monitor performance across multiple Delivery Stations daily. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements.


• Responsible for the overall delivery quality, cost, and customer experience for all Delivery Stations and GSF locations
• Responsible for weekly planning, organizational staffing, and scheduling needs.
• Deep dive intra-day and intra-week tends and create action plans to address operational issues in coordination with Delivery Stations, Partner teams, and Field Ops
• Own taking proactive steps to ensure that best practices are shared across OE org


This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

• Bachelor's Degree from an accredited university

• Experience with planning, creating standard work, performance metrics, and process improvement

• Candidates must be able to work a variety of hours as business demands, including overnight, weekends and holidays. Ability to manage and communicate across position levels and functions


• Business Analytics and SQL / Alchemy / Tableau dashboard knowledge

• Experience leading process improvement through Lean, Kaizen, and Six Sigma

• Enjoys analytical work and using data to provide thought-provoking and workable solutions



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