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Operations Stock Manager - 9 month FTC

Posted: 2 Aug 2021 Closes: 1 Sep 2021
London, England, United Kingdom Competitive
Sub-contractors MTF_21353F269E


PLEASE NOTE: This role will be a mix of remote working from home and working from our warehouse in NW London.

At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.


We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fueling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.

We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.

We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.

To support our growing business and operation, we have a fantastic opportunity for an Operations Stock Manager to join our Logistics team. The role is key to ensuring processes and reporting of stock around the business is accurate and supporting stock availability for MATCHESFASHION. Through implementation of new reporting and processes, supporting the implementation of a new WMS- and creating better ways of working as a result, this role will work collaboratively across the business to ensure operations, finance and executive teams have an accurate view of inventory.

  • Developing and maintaining a regular reporting suite on available stock, adjustments and providing commentary for variances to KPI;
  • Leading action plan for increasing stock availability;
  • Working closely with 3PL providers on stock reporting, stock counts, KPIs and audits, driving YoY improvements;
  • Reviewing process and training documentation and delivering best in class training to 3PL and internal departments for stock management;
  • Leading stock audits on behalf of operational teams (both internal and external) and building an improvement plan alongside Finance and Head of Logistics;
  • Embedding a culture of root cause analysis and corrective action when errors identified;
  • Developing and maintaining a strong working relationship with internal stakeholders (e.g. Warehouse, Stores, Studio, Compliance, Quality Assurance, Finance, Technology, etc.)
  • Championing a continuous improvement culture along with wider logistics team, but leading on incentives;
  • Driving programmes across the warehouse and wider business related to stock management through identifying opportunities to increase stock availability, reduce inefficiency and improve visibility.


  • You will demonstrate excellent attention to detail;
  • Be inquisitive and proactively search out improvements;
  • Capable of analyzing large volumes of data and providing fast and accurate information, relevant to the audience;
  • Able to lead and coordinate activities based on business and operational priorities;
  • Effective in communication with suppliers and internal stakeholders (verbal and written), explaining complex issues and processes in a clear, concise and measured manner;
  • Capable of planning and multi-tasking to complete assignments;
  • Adaptable to changing priorities will come as second nature;
  • Demonstrate experience of working in a dynamic operational environment, individually and as part of a professional team;
  • Be quick to act with a proactive and logical approach to problem solving;
  • Maintain performance under pressure;
  • Be confident, disciplined and tenacious;
  • Previous experience in stock and inventory management functions and warehouse systems;
  • Demonstrate an understanding of retail logistics priorities;
  • Passion for driving excellent standards and service;
  • Supply Chain experience in a fashion and ecommerce environment is desired but not essential;
  • All applicants must hold the right to work in the UK.
  • Able to travel to our warehouse based in NW London.

Diversity and Inclusion is a priority for MATCHESFASHION - we delight customers around the world and so it's important that our team represents our customers.

We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable.

We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
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If you would like help and advice about applying for this role please visit the Career Hive