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Outpatient Booking Clerk

Posted: 9 Oct 2020 Closes: 7 Nov 2020
Peterborough, United Kingdom £18,005 - £19,337 pro rata per annum
Permanent & Full-time NHS_SRyTkWnrcOKN

Outpatient Booking Clerk

Job Reference: 176-CP-NR-2692915

Employer: Department: Administration Location: Cross site, Peterborough Salary: £18,005 - £19,337 pro rata per annum
There has never been a better time to join our Trust than now! We run three busy hospital sites at Peterborough, Huntingdon and Stamford and provide outpatient services in two community hospitals in Ely and Doddington. Our 6,000 staff serve a growing population of 750,000 across North Cambridgeshire and Lincolnshire.

2020 has been a challenging year and so to support our response to COVID-19 we have created 30 new posts within our Outpatients Booking Teams.

As a Booking Clerk, you will play an important role in our patient experience by ensuring that appointments are booked in a timely way and communicated clearly. At this time will not only make a difference to our patients and colleagues but to the wider community as well.

This is a fast-paced role and we are looking for candidates who are willing to take on a challenge, be flexible in their approach and work well in a team. Duties will include processing referrals, updating relevant IT systems, contacting patients to book, cancel, amend or confirm appointments, and assisting other members of staff within the department when necessary. Full training and support will be provided.

What we are looking for:

You will have a positive approach to working within an evolving department, have an eye for detail and the passion to deliver outstanding patient care. You will also have a good standard of written and verbal communication, be competent in MS Office packages and ideally have at least 12 months clerical experience.

These new roles are available at both our Hinchingbrooke and Peterborough sites which have been risk assessed as COVID-secure workplaces and interviews will take place over the evenings of 2nd & 3rd November with an anticipated start dates across November and December.

For further details / informal visits contact:

Name Katie Fryer Email address:

During COVID-19 the Trust follows the latest government guidelines on social distancing and can offer both face to face and electronic interviews.

If the post you have applied for requires a DBS check or you are an existing member of staff transferring to a role which requires a DBS or higher level than held you will be charged for the cost of the check. In submitting your application you authorise the Trust to deduct the cost of this check from your first months salary if appointed. The cost of the check is currently £44 for an enhanced check and £27 for a standard check.

We reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed. This includes a check with the DBS Update Service where registered.

Applications submitted via NHS Jobs will be moved and handled through TRAC Systems and communication will be sent to you via TRAC Systems. You will be updated by email and/ or text regarding the progress of your application, however the vacancy will not be updated on NHS Jobs. By applying for this post you are agreeing to North West Anglia NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

.Our employee benefits include:
  • excellent pension, maternity and sick pay schemes
  • access to inhouse physiotherapy services
  • family friendly working patterns
  • subsidised restaurant & car parking
  • retail & leisure discounts

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