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Patient Experience Assistant

Posted: 1 Oct 2020 Closes: 31 Oct 2020
Yeovil District Hospital, Yeovil, United Kingdom £21,892 - £24,157 per annum
Permanent & Full-time NHS_z7sCG9YiHfAf

Patient Experience Assistant

Job Reference: 386-WD2659648

Employer: Department: Patient Experience Location: Yeovil District Hospital, Yeovil Salary: £21,892 - £24,157 per annum

I'm delighted that you're thinking about joining the team here at Yeovil Hospital, recently rated the best Trust in the NHS for staff health and wellbeing.

Working in the NHS is both challenging and rewarding. That's why we're committed to giving our staff the best possible balance between a stimulating career and a relaxing personal life, enabling you to make the most of our picturesque surroundings and arrive at work energised each day.

Looking after you helps you look after our patients, and enables us to achieve some of the best performance in the NHS. For instance, we are regularly one of the top-three hospitals in England for emergency care, and we have a global reputation for research and development, and innovative partnerships with primary care.

If this is your first role in the NHS, we'll show you why we're one of the most respected healthcare systems in the world. And if you're joining us from another Trust, we'll remind you why you wanted to work in healthcare in the first place.

I look forward to working with you


Jonathan Higman, Chief Executive

An exciting opportunity has arisen to be part of our Patient Experience team at Yeovil District Hospital NHS Foundation Trust. We are looking to recruit an enthusiastic and motivated people person to step into a Band 4 Patient Experience Assistant position.

You will work as part of a team to deliver a first class service to ensure patients, relatives and visitors to Yeovil District Hospital felt listened to, are advised appropriately and are offered support at a time when they are at their most vulnerable.

Key responsibilities will include:

Supporting the Patient Experience Manager and Patient Engagement Lead to engage with patients, relatives and carers to learn from events and feedback.

Providing efficient and effective support to the Patient Experience Team including cover for the Patient Advice and Liaison Service (PALS) and Complaints Service.

Assisting the Medical Examiner Officer to administer the death certification process to ensure that the Trusts statutory obligations are met and provide cover for this service when applicable.

Providing cover for the Health and Wellbeing Hub, signposting enquirers to the appropriate help or support groups.

Benefits of working for us:
  • Working for a Trust voted 1st for Health and Well-being across the UK (NHS staff survey)
  • Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
  • Discounts for local and national retailers
  • Dedicated well-being services for all employees
  • Flexible working where possible
For further details / informal visits contact:

Krystle Pardon - Patient Experience and Engagement Manager


01935 384706

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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