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Patient Navigation Coordinator

Posted: 6 Oct 2020 Closes: 4 Nov 2020
Wells, United Kingdom £21,892 - £24,157 pro rata per annum
Temporary NHS_ia0WaaGP7Dss

Patient Navigation Coordinator

Job Reference: J183-WKF037

Employer: Department: West Kent Health Federation Location: Tunbridge Wells Salary: £21,892 - £24,157 pro rata per annum

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

This is an exciting new job opportunity to improve patient access to a range of new services. Tunbridge Wells Primary Care Network (PCN) would like to recruit a forward thinking, driven and enthusiastic individual as a Patient Navigation Coordinator to support the practice receptionists in navigating the expanding services available to Tunbridge Wells patients. You will be responsible for ensuring all practice receptionists have a good understanding of the services/clinics available to patients including; how to access the services/clinics on the clinical system, the correct booking processes and the scope of services/clinics. Working alongside the PCN Operations Manager you will ensure a smooth patient journey and ensure that information on new services/clinics is disseminated to reception staff and regularly updated. The postholder will be trained in the basic IT systems.
  • This role will be a mix of home working and working from GP practices.
  • The candidate will need to be flexible with their hours and attend meetings when determined necessary by the PCN.
  • To have previous experience as a GP practice/medical receptionist and knowledge GP practices and the role of the receptionist
  • Good working knowledge and confident in the use of Vision systems but initial training will be provided to support the candidate to the level they need to be
  • Excellent communication skills as well as the ability to articulate complex information both verbally and in writing
  • Experience in training and creating training materials would be desirable
West Kent Federation as an established employer and provider will act as the lead employer and support your work within the PCNs. West Kent Health offers favorable terms and conditions and is part of the NHS Pensions scheme.

Working pattern: 22.5 hours per week.

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