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Patient Pathway Co-ordinator

Posted: 23 Sep 2020 Closes: 23 Oct 2020
Southampton General Hospital, Southampton, United Kingdom £19,737 - £21,142 per annum
Permanent & Full-time NHS_boSUkLhg8UGM

Patient Pathway Co-ordinator

Job Reference: 188-AC2559

Employer: Department: Thoracic & Cardiac Surgery Location: Southampton General Hospital, Southampton Salary: £19,737 - £21,142 per annum

An exciting opportunity has arisen for Patient Pathway Coordinators at University Hospital Southampton NHS Foundation Trust (UHS) to support the administrative work within the Cardiovascular & Thoracic care group. The posts are to support the Thoracic and Cardiac Surgery teams, and we have 1 permanent post and 1 post for 12 months fixed term. These posts are 37.5 hours per week over 5 days (Monday-Friday) within core hours (between 8am and 5pm).


This is an exciting opportunity to join our team of Patient Pathway Coordinators within the Cardiovascular & Thoracic care group. The team is a valuable part of the patient's journey and these are busy services, covering wide geographical areas.

Our thoracic and cardiac surgery admin teams provide all aspects of secretarial and admin support to consultants, registrars and nurse specialists, to ensure the best possible care for our patients.

You will be involved in facilitating the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. You will also provide cross-cover for other patient pathway co-ordinators to ensure a consistent and effective administration service is maintained at all times.


You will be working closely with your team of consultants to provide a comprehensive administration service which will involve:
  • working closely with the clinical teams and co-ordinating the patient pathways from referral onwards
  • managing the administration for the service as well as provide secretarial cover to Consultants
  • supporting the wider team by typing letters, dealing with queries from patients and other care providers
  • managing your own workload on a day-to-day basis but will also working as part of the wider team
Both roles are interesting and varied, giving you the opportunity to develop relationships with patients and helping to oversee their treatment and care.


For both posts, we are looking for someone with a flexible approach with the ability to manage a demanding workload with changing priorities. Confidentiality and a willingness to learn are essential. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition.

These are busy services with high activity. Good communication, organisation skills and the ability to prioritise your workload are essential for these roles. You will need to have an accurate and systematic approach to your work and attention to detail. Effective communication skills are crucial as you will liaise with a variety of people including the general public and hospital staff. You will have IT skills, proven experience of using a word processing package (preferably Microsoft Word) and excellent keyboard skills.

We're also looking for you to demonstrate:
  • High level of organisation with attention to detail
  • Ability to communicate well over the telephone and in person
  • Use of IT skills, including Microsoft Office suite
  • The ability to work independently, seeking guidance where necessary

As one of the largest acute teaching Trust's in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You'll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.


UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.


Interviews will be held on Thursday, 22 October 2020.

For further details / informal visits contact:

Anita Sanders, SAT Team Leader

Email address

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

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This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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