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People Centred Change - BXT MGT Facilitator - Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_215108WD-int

About the Opportunity

PwC is the number one Professional Services firm and we pride ourselves on our vision, values and the ability to provide an exceptional service to a vast network of clients. We are a firm full of energy, challenge, innovation and opportunities. Our people connect their thinking, experience and solutions to enhance value for our clients.

BXT is a business unit of PwC that takes a collaborative and innovative approach toaccelerating the design of solutions to complex business issues. In order to do this, we design and deliver collaborative working events - ranging from strategic three-day sessions (Design Forums), to tactical half-day interventions, all of which aim to assist our clients to solve complex business programs in accelerated timeframes.

Summary of the role

You will work as part of a high-performing team to produce client-facing events, leading a collaborative design and planning process, and facilitating events from the front of the room. Through our events we seek to help solve our clients' toughest problems and transform the way they work.

Requirements

Behaviours

An important character trait of a Facilitator is being completely client focussed - to the point of supporting and coaching them in whatever goals they may have. The facilitation and design elements of the role must remain outcome agnostic, with a strong sense of service and willingness to adapt Design Methodology to the problem at hand. The BXT Team utilises a Design Thinking approach based on the MG Taylor Design Methodology, and drawing from a broad range of other influences.

Secondly, the Facilitator must be highly professional in their approach to work. The work of a Facilitator fluctuates in peaks and troughs and they must be flexible enough to prioritise and complete tasks during the peaks and maximise time for learning and venture development in the troughs.

Facilitators must be great team players, who are equally as comfortable at the front of the room as they are working with a delivery team to complete practical tasks. They must be comfortable working within a non-hierarchical environment, open to constructive challenge and feedback, and enthusiastic about collaborating with colleagues of all grades and backgrounds to deliver great work.

The ideal Facilitator is also bright, inquisitive, adaptable, well-organised and able to relate, understand and interpret people and their views. Effective communication and negotiation / persuasion skills are vital, as the Facilitator has direct contact with the most senior levels of our client organisations, alliance partners, and vendors who need support and encouragement throughout the process. While the work is intense, the environment is creative and we encourage/expect everyone to contribute innovative ideas.

Facilitators should have a strong interest in design thinking - divergent, creative, integrative, and curious, as well as a commercial mind that will help us continue to drive and grow our capability into the wider business.

Essential
  • Experience in designing and facilitating workshops with varying levels of complexity
  • Consulting and/or project management background with knowledge of common organisational challenges
  • Strong interpersonal skills with the ability to manage senior stakeholder groups with diverse and conflicting views
  • Ability to work independently, take initiative and direct others
  • An adaptable/flexible service orientated approach
  • Level of computer literacy (see below)
  • A hunger and energy for a new challenge
  • An understanding of the MGTaylor process or Design Thinking approach. An appreciation of Agile ways of working and experience of running on-site hubs would be a plus.

Computer Skills Required
  • Google Suite to include Gmail, Slides and Sheets

In addition skills in the following products would be beneficial
  • Adobe CS, including: Photoshop, Illustrator
  • Mural, Miro or other collaborative platforms
  • Google Jamboards

Event based responsibilities
  • Leads a design process, working with a BXT Collaboration Designer, PwC client engagement team and senior client stakeholders. Over a series of collaborative sponsor meetings, we determine project scope and focus, event objectives, and session design.
  • Supports the Collaboration Designer as required (i.e. depending on their level of experience) to manage project activities including but not limited to:
    • Coaching on session designs to upskill on theories, methodologies, modules, etc
    • Advising on design facets e.g. writing assignments, sequencing of modules, etc
    • Managing stakeholders and establishing effective working relationships
    • Overseeing commercials and managing projects to budgets
    • Directing Risk and Quality processes including Salesforce activities to ensure compliance
    • Planning and managing project logistics including directing Centre Manager activities
    • Identifying internal and contractor resource to form a rounded team to deliver the event and providing timely feedback on performance
  • Provides front of room facilitation for Design Forums and works as part of a team to deliver 1-3 day Design Forums, Bid Alignment Sessions, Discovery Sessions, Embedded models & Hubs and Creative Comms designs
  • Works closely with a 'Process Facilitator' and Collaboration Designer on prep, event and post days (as required) to deliver exceptional events i.e. calling client check-ins, modifying and processing design changes in real time

Broader team responsibilities
  • Commercial and risk management: supporting decision making on client work by evaluating opportunities, monitoring team effort against revenue per job, tracking team costs versus expenditure
  • Business development: providing support on writing bids and delivering pitches, promoting BXT across the Firm to broaden colleagues' understanding of the value we add
  • Domain development: Developing the team across all domains (such as L&D, Technical Systems, Body of Knowledge) to enable the team to grow in maturity
  • Venture management: taking responsibility for a specific area / project of the to help with both the day to day operational as well as growth aspirations
  • Core team and Krew development: coaching others, directing and participating in development activities
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