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People Centred Change - Senior Manager - Change Management - FS

Posted: 18 Jun 2021 Closes: 19 Jul 2021
London Competitive
Permanent & Full-time PwC_224646WD

Do you have a passion for placing people at the heart of change? Would you like to be part of leading and delivering successful business change & organisational transformation programmes? Then read on...

When our clients are delivering new business change initiatives to improve their business, they want to know it's going to be adopted by the business. You'll know that it's the people that make any change successful. Our change management professionals in PwC's People Centred Change (PCC) practice are known for delivering successful people-centred and business-ledoutcomes and ensuring that people feel part of the change, rather than having change forced upon them. We are growing our team to meet future demand and we want you to be part of it!

What we offer
  • The responsibility and access to some of the biggest transformation programmes in the UK, across Europe and globally
  • The breadth and depth of skills and experience to operate as a trusted delivery partner.
  • The passion and dedication for delivering true people lead change initiatives with user experience at the heart of the design
  • Industry-leading change management methods, digital tools and accelerators at your disposal
  • A top-notch team of change folk who've got the experience of delivering successful, large-scale transformation programmes

About the Role

As a Senior Manager, you'll be leading and accountable for a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business change challenges from strategy to execution. Some of these challenges may range from (but not limited to) developing and implementing new Ways of working, Senior leadership coaching, operational change, culture and behaviours and organisation design.

You're Experienced in:
  • Playing a leading role on transformation programmes with a strong understanding of the change life cycle, the key change requirements at each stage and any broader organisational impacts
  • Ensure the embedding and adoption of change within the business.
  • Taking a leading role in scoping and planning of client deliverables, working alongside other workstreams and leading on Organisation Design, Capability Development, Leadership, Strategic Workforce Planning, Cultural Change, Behavioural Change and Benefits Realisation.
  • Conducting interviews, delivering workshops, and analysing client documents and data to help develop a clear understanding of current state and future development.
  • Managing teams, embracing diversity and inclusion, ensuring performance objectives are set and monitored and regular feedback is provided.
  • Be actively involved in business development activities to help identify and research opportunities in new/existing clients.
  • Change management principles, techniques and tools including senior stakeholder engagement, aligning leadership, end user communications, education and training
  • Have a clear understanding and practice experience of waterfall and agile project methodologies or equivalent and the role of change management in each of the phases
  • Advise, coach, manage and mentor more junior consultants often via matrix leadership to deliver value to clients and build the capability internally
  • Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of internal and external stakeholders
  • Proactively working with multiple teams and different perspectives as part of complex delivery programmes
  • Identifying and resolving risks and issues throughout programme delivery
  • Leading and delivering workshops with client staff
  • Demonstrated communication (both written and verbal) and relationship skills
  • Shaping and leading people centred change management approaches, tools and methodologies on transformations and tailoring these to your clients' needs. These include:
  • Developing and bringing innovation to change management strategies and plans that are tailored and personalised to the client context in order to maximise end-user enablement and adoption
  • Leading and engaging business and programme stakeholders at all levels
  • Leading business readiness and end user adoption activities, which includes defining the vision and case for change, leadership alignment and coaching, behaviour and culture change, communications and engagement, change impact assessments, training design and delivery
  • Establishing and running effective change governance forums
  • Being able to use innovative techniques such as BXT and Experience Centre along with data and analytics tools to enable an insight driven change management


  • Experience in delivery of end to end projects
  • Strong stakeholder management skill sets
  • Ability to work as part of a multidisciplinary team
  • Ability to resolve complex problems
  • Facilitation experience with c-suite stakeholders
  • Experience in managing small teams of people and projects
  • Ability to develop close working relationships both internally and externally
  • Proficient with Google sheets, docs and slides.
  • Financially literate
  • Experienced in leading Organisational Design initiatives.

  • Wider Operational experience in at least one of the following disciplines
  • Strategy development and implementation
  • Talent management
  • Human Resources and Employee Relations
  • Communications and engagement
  • A change management qualification or equivalent
  • A project or programme management qualification
  • Experience of working in large public and/or private sector clients.
  • Experience working in professional services/consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.
Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
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