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People Centred Change - Technology Enabled Change - Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_215118WD-int

Do you have a passion for people and technology? Would you like to be part of leading and delivering successful business change on technology-enabled transformation programmes? Then read on...

When our clients are delivering new technology solutions to improve their business, they want to know it's going to work and be used as intended. You'll know that it's the people that make any change successful. Our change management professionals in PwC's People Centred Change (PCC) practice are known for delivering successful people-centric and business-led outcomes. We are growing our team to meet future demand and we want you to be part of it!

What we offer
  • The responsibility and access to some of the biggest technology-enabled transformation programmes in the UK, across Europe and globally
  • The breadth and depth of skills and experience to operate as a trusted delivery partner. Our diverse combination of technical specialisms, business functional expertise, change management, data and analytics is what sets us apart from the rest
  • The passion and dedication for delivering business-led solutions with user experience at the heart of the design
  • Industry-leading change management methods, digital tools and accelerators at your disposal
  • A top-notch team of change folk who've got the experience of delivering successful, large-scale technology-enabled change programmes

About the Role

As a Manager, you'll be leading a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex technology based business change challenges from strategy to execution.

You are experienced in:
  • Working on technology-enabled transformation programmes with an understanding of the system development life cycle and the key change requirements at each stage
  • Ensure the embedding and adoption of change within the business.
  • Translating the impact of the change associated with new technology solutions (Oracle, Microsoft, Salesforce, Cloud, etc.) to the business context and organisational culture
  • Have a clear understanding and practice experience of waterfall and agile project methodologies or equivalent and the role of change management in each of the phases
  • Managing a change workstream / team to deliver successful business change activities across the programme delivery lifecycle
  • Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of internal and external stakeholders
  • Identifying and resolving risks and issues throughout programme delivery
  • Leading and delivering workshops with client staff
  • Demonstrated communication (both written and verbal) and relationship skills
  • Advise, coach, manage and mentor more junior consultants often via matrix leadership to deliver value to clients and build the capability internally
  • Developing and implementing change management approaches, tools and methodologies on technology-enabled transformations and tailoring these to your clients' needs. These include:
    • Creating and implementing change management strategies and plans that are tailored and personalised to the client context in order to maximise end-user enablement and adoption
    • Managing and engaging business and programme stakeholders at all levels
    • Managing business readiness and end user adoption activities, which includes behaviour and culture change, communications and engagement, change impact assessments, training design and delivery
    • Establishing and running effective change governance forums
    • Being able to use innovative techniques such as BXT and Experience Centre along with data and analytics tools to enable an insight driven change management


  • Experience in delivery of end to end projects
  • Strong stakeholder management skill sets
  • Ability to lead a multidisciplinary team
  • Ability to resolve complex problems
  • Experience in process mapping
  • Use of technology and data to deliver programmes
  • Experience in managing teams of people and projects
  • Ability to develop close working relationships both internally and externally
  • Proficient with Google sheets, docs and slides.
  • Financially literate

  • Wider Operational experience in at least one of the following disciplines
    • Strategy development and implementation
    • Organisation design
    • Talent management
    • Human Resources and Employee Relations
    • Communications and engagement
  • Experience of working in large public and/or private sector clients.
  • Understanding ofthe use of data analytics and visualisation techniques
  • Experience working in professional services/consulting
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