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People Centred Change - Technology Enabled Change - Senior Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_215122WD-int

Do you have a passion for people and technology? Would you like to be a part of leading and delivering successful business change on technology-enabled transformation programmes? Then read on...

When our clients are deploying new technology solutions to improve their businesses, they want to know it's going to work and be used as intended. You'll know that it's the people that make any transformation successful. Our change management professionals in the People Centred Change (PPC) practice are known for delivering successful people-centric and business-led outcomes. We are growing to meet future demand and we want you to be part of it!

What we offer
  • The responsibility and access to some of the biggest technology-enabled transformation programmes in the UK, across Europe and globally
  • The breadth and depth of skills and experience to operate as a trusted delivery partner. Our diverse combination of technical specialists, business functional expertise, change management, data and analytics is what sets us apart from the rest
  • The passion and dedication for delivering business-led solutions with user experience at the heart of the design
  • Industry-leading change management methods, digital tools and accelerators at your disposal
  • A top-notch team of change folk who've got the experience of delivering successful, large-scale technology-enabled change programmes

About the Role

As a Senior Manager, you'll be leading a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex technology based business change challenges from strategy to execution.

You are experienced in:
  • Playing a leading role on technology-enabled transformation programmes with a strong understanding of the system development life cycle and the key change requirements at each stage
  • Ensure the embedding and adoption of change within the business.
  • Translating the impact of the change associated with new technology solutions (Oracle, Microsoft, Salesforce, Cloud, etc.) to the business context and organisational culture
  • Taking a leading role in scoping and planning of client deliverables, working alongside other workstreams such as Organisation Design, Capability Development, Leadership, Strategic Workforce Planning, Cultural Change, Behavioural Change and Benefits Realisation.
  • Conducting interviews, delivering workshops, and analysing client documents and data to help develop a clear understanding of current state and future development.
  • Managing teams, ensuring performance objectives are set and monitored and regular feedback is provided.
  • Be actively involved in business development activities to help identify and research opportunities in new/existing clients.
  • Change management principles, techniques and tools including senior stakeholder engagement, aligning leadership, end user communications, education and training
  • Have a clear understanding and practice experience of waterfall and agile project methodologies or equivalent and the role of change management in each of the phases
  • Advise, coach, manage and mentor more junior consultants often via matrix leadership to deliver value to clients and build the capability internally
  • Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of internal and external stakeholders
  • Proactively working with multiple teams and different perspectives as part of complex delivery programmes
  • Identifying and resolving risks and issues throughout programme delivery
  • Leading and delivering workshops with client staff
  • Demonstrated communication (both written and verbal) and relationship skills
  • Shaping and leading people centred change management approaches, tools and methodologies on technology-enabled transformations and tailoring these to your clients' needs. These include:
    • Developing and bringing innovation to change management strategies and plans that are tailored and personalised to the client context in order to maximise end-user enablement and adoption
    • Leading and engaging business and programme stakeholders at all levels
  • Leading business readiness and end user adoption activities, which includes behaviour and culture change, communications and engagement, change impact assessments, training design and delivery
  • Establishing and running effective change governance forums
  • Being able to use innovative techniques such as BXT and Experience Centre along with data and analytics tools to enable an insight driven change management


  • Experience in delivery of end to end Technology based change projects
  • Strong stakeholder management skill sets
  • Ability to work lead a multidisciplinary team
  • Ability to resolve complex problems
  • Experience in process mapping
  • Use of technology and data to deliver programmes
  • Experience in managing teams of people and projects
  • Ability to develop close working relationships both internally and externally
  • Proficient with Google sheets, docs and slides.
  • Financially literate

  • Wider Operational experience in at least one of the following disciplines
  • Strategy development and implementation
  • Organisation design
  • Talent management
  • Human Resources and Employee Relations
  • Communications and engagement
  • A change management qualification or equivalent
  • A project or programme management qualification
  • Experience of working with large private and/or public sector clients
  • Understanding ofthe use of data analytics and visualisation techniques
  • Experience of working in professional services/consulting
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