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Performance and Information Manager

Posted: 29 Sep 2020 Closes: 29 Oct 2020
Southampton General Hospital, Southampton, United Kingdom £38,890 - £44,503 per annum
Permanent & Full-time NHS_9Wpp7o9MyKAu

Performance and Information Manager

Job Reference: 188-AC2571

Employer: Department: Divisional Management Team Location: Southampton General Hospital, Southampton Salary: £38,890 - £44,503 per annum

An opportunity has arisen within the Division C Management Team at University Hospital Southampton NHS Foundation Trust (UHS) for a Performance and Information Manager, working alongside the management teams for Southampton Children's Hospital, Princess Anne Hospital, and Clinical Support Services.


The Division C Management team consists of the Divisional Director of Operations, Divisional Clinical Director and Divisional Head of Nursing/Professions. As well as the senior managers there are a number of staff that look after and oversee governance, recruitment, retention and education as well as the business and information aspects that this role covers.

The Division consists of three care groups, all very diverse:
  • Southampton Children's Hospital -regional centre for specialist paediatrics in the South of England.
  • Women and Newborn - obstetrics, gynaecology, breast services, ultrasound, neonatal care and midwifery services both within the Princess Anne Hospital and community services.
  • Clinical Support Services - this care group includes Therapy Services, Dietetics, Audiology, Pharmacy and Medical Physics services.
The team provide support for all of these services as required.


You will:
  • Lead on Business issues and initiate projects to integrate performance principles into the daily processes of the Care Groups
  • Work with the Trusts Operations Managers and Performance Teams to profile and maximise patient throughput under day to day constraint, including Covid recovery
  • Undertake general management duties, including providing flexible operational management support as required
  • Support the division in improving productivity and performance of its services
  • Support Care Groups and increase their understanding of Commissioning issues that affect their areas of work.
  • Work with Care Group Managers, their teams, clinicians, coders and Information Team to improve the identification, recording, coding, monitoring and billing of Trust clinical Income.
  • Lead the improvement of Information and Data Quality, providing specialist support to the development of information services to the Division, addressing issues of data quality, activity, activity reporting and the process of data collection within the Division.
  • Develop service agreement performance information systems and provide analysis to the Division managers and clinicians, identifying key variances and actions to improve Income, PLICS Profitability, Operating Capacity and RTT performance.
  • Oversee the data collection within the Division to ensure all activity is captured and correctly recorded, to inform business planning, income management, demand management and performance monitoring.
  • Be the link with the Income Management, Contracting Teams, Service Level Accounting and Trust Performance Teams with issues regarding Commissioning.

We are looking for you to have:
  • Good analytical and numerical skills which are essential as well as an understanding of IT systems and data flows.
  • A post graduate management qualification or experience of working at an equivalent level.
  • The ability to receive and translate information from different sources for the management teams in the division.
  • Experience of delivering a significant change management programme.
  • Excellent communication and interpersonal skills.
  • Extensive experience of negotiation at a senior level.
  • The ability to cope with multiple demands and prioritise your workload accordingly, being flexible to service needs.

As one of the largest acute teaching Trust's in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You'll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.


UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.


Interviews will be held on Wednesday, 28 October 2020.


If you're interested in applying for this role, we'd encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you're ready to apply, please follow the link below to complete an application.

For further details / informal visits contact:

Name Martin De Sousa Job title Divisional Director of Operations

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

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