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Performance Improvement Manager

Posted: 22 Sep 2020 Closes: 22 Oct 2020
LU, Luxembourg Competitive
Permanent & Full-time AMZ_1279008


AMZL (Amazon Logistics) delivery operations are on pace to become one of the largest parcel carriers in the world. Robust process that fully leverages delivery station and driver capacities are critical to accomplishing that scale while delivering a world class customer experience.

The AMZL EU Performance Improvement Team is responsible for delivering performance improvements across all on-road planning and execution processes. The role will prioritise driver experience (XP) and bottom line performance, and will support on-road safety and quality teams where required. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry leading performance within our AMZL Operations. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.

In this role, you will heavily focus on Performance Improvement, working in close collaboration with delivery partners and AMZL operators, piloting new methods and processes across EU operations, leading the way in developing the future.

To be successful in this role you will need to be analytical, able to translate business problems into scalable and tangible process improvements and an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, communicator and problem solver. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.


· Bachelor's/Master's Degree in a Science-based subject (or higher e.g. MBA)
· Experience of complex operational, process, and performance improvement projects
· Experience across the full project lifecycle - analysis and design as well as implementation Excellent verbal and written communication skills
· this role requires 40% business travel (COVID-19 permitting)


· Demonstrated experience and proficiency of hypothesis-led problem solving
· Highly analytical and comfortable with large analyses.
· Able to quickly distill down complex operating models and identify where the value and opportunity is
· Ability to operate at both a strategic and operational level
· Credible and impactful both with Senior Operational and Business Leaders as well as on the shop floor


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