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PM, Customs Brokerage, Global Mile EU Exports

Posted: 10 Nov 2020 Closes: 10 Dec 2020
GB, London Competitive
Permanent & Full-time 433427111


Amazon is looking for highly motivated Program Manager for the Global Mile EU Export Operations team. The EU export operations team is responsible for Logistics Service Provider (LSP) Management, Network Design & Operations. This role is responsible for managing the performance, cost and capacity of a number of EU LSPs who manage Amazon shipments from the UK-EU and EU-UK. The Program Manager will liaise with LSPs on a daily basis to ensure their contractual metrics are met and that they are delivering an excellent service to Amazon customers. Preferential location for this position will be London with a possible opening in Luxembourg

Key Responsibilities:
· Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple LSPs.
· Ensure LSPs perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
· Lead Weekly Business Reviews (WBRs) with LSPs to address day-to-day performance issues and Quarterly Business Reviews (QBR's), involving senior management from Global Mile and LSP organizations, to discuss strategic initiatives
· Identify at-risk operations and develop/execute contingency plans to minimize service failures.
· Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
· Work closely with LSPs to develop plans for Peak periods and provide on-site support where required
· Support the operational component for new LSP onboarding and product launches that add value for customers and/or Amazon
· Travel within the EU will be required on at least a quarterly basis.


· Bachelor's degree
· 3+ years' experience with a proven track record of delivering high quality results in the fields of logistics and supplier management
· Expert knowledge in international logistics (preferably for B2C shipments)
· Strong analytical/quantitative skills and ambition to develop these further with proficient data analysis and reporting skills. (MS Excel, SQL)
· Ability to deal with ambiguities, conflicting priorities and multi-cultural environment.
· Work under pressure and aggressive timelines
· Excellent written and verbal English communication skills to peers and senior leadership teams


· Advanced degree (MBA, MS) in supply chain, import/export management, trade compliance or similar field
· 1+ year of Customs experience
· 2+ years of experience within Amazon in Transportation, Supply Chain or Logistics
· Multi-language skills is preferred (German, Italian, Spanish or French)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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