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PMO Services Manager

Posted: 16 Nov 2020 Closes: 16 Dec 2020
Belfast, Northern Ireland Region UK Competitive
Permanent & Full-time PwC_46123BR

Job description

About PwC's Operate
PwC's Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resources and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of Service Areas including; Financial Crime, Customer Management, Compliance Testing, PMO, Contract Solutions, Finance Solutions, Business Operations, Change Solutions and Technology Solutions. We have over 2,000 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Birmingham, Cardiff, Glasgow and Edinburgh; and on a range of client sites.

About the role
We are looking for an individual who is a strong planner, influencer and has proven experience in project delivery. The individual will bring high energy, thrives on building excellent relationships and continually seeks to improve the service we provide.
The role involves the management, planning and execution of large, complex, and strategically significant client programmes, understanding the strategy, and designing and planning of initiatives to shape their execution. The individual will mobilise and lead cross-functional teams through to execution and implementation, whilst driving and maintaining senior leadership and client engagement. Using our accredited framework the individual will implement our proven methodologies to drive standardisation and quality.

Key Responsibilities
  • Develop strong relationships across all lines of service and our external client base
  • Identify and adopt relevant technology solutions to support high quality, efficient outcomes
  • Ensure successful programme delivery through the use of our standard PM methodologies and processes
  • Work with our internal and external client to build and delivery successful programmes
  • Be responsible for adherence to quality management principles throughout all services provided for yourself and your team
  • Manage risk exposure across multiple projects through the identification and management of key project risks to ensure the delivery of business goals
  • Lead and provide support and coaching to the wider PMO Services team either as part of a programme or through our management structure
What is in it for you?
As we're responsive to client demands, your role will be varied and challenging, providing you with an opportunity to work with a wide variety of high profile clients. We're also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. Our own PMO skills matrix will provide you with a bespoke training framework, which will be tailored to match your skills, needs and career aspirations. Fully funded by us, you may complete externally accredited qualifications that will benefit you in the roles you are working in. Our training programme is further enhanced through a variety of softer skills training sessions focusing on your relationships and leadership style.

In addition to the client projects and training, our employees are also rewarded with various other benefits offered as part of your employment
  • Our dedicated internal Careers Service.
  • Competitive salary plus a potential discretionary bonus (performance related)
  • 25 days standard holiday pro rata, with options to increase this through your benefits package
  • A flexible benefits scheme that can be tailored to suit your (and your family's) needs. Provision of a group pension plan with additional funding provided by PwC.

Location
You will be based in Belfast, however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond, sometimes at short notice and sometimes over lengthy periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.

Requirements of the role
  • Strong communicator and influencer who is great at connecting the dots at the organisation, strategy, program, and project levels.
  • Demonstrated experience of managing a team within a professional management role
  • Strong business and commercial acumen and ability to build an understanding of the business, to develop a deep understanding of business needs, to build and shape delivery plans.
  • Comfortable working with, presenting to, and facilitating decisions among senior stakeholders. Able to ask the right questions and challenge the status quo.
  • Proven strength in positions of leadership with the ability to mobilise, inspire, and lead teams.
  • Demonstrated experience designing and leading strategic planning. Able to engage not just on the how, but also the why.
  • Strong analytical and problem solving skills with demonstrated experience in a project and business environment
  • Expert knowledge of programme and project management. Knows the tools (eg., change management, dependency management, risk management, strong communication) and when to use them, when not to use them, and when it's time to create new ones.
  • 4+ years experience in PMO/Project management and/or management consulting role.

Additional preferred skills
  • Undergraduate degree (e.g. BA, BSc)
  • Previous experience of working in a regulatory driven change environment, a banking, technology or manufacturing environment or IT enabled change environment
  • Any relevant professional qualifications such as PRINCE2, Six Sigma, Lean

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply
Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity

PwC

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