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Policy Administrator

Posted: 12 Jan 2022 Closes: 11 Feb 2022
Krakow Competitive
Permanent & Full-time CAP_10053351

Handles routine specific claims, while focusing on document preparation, preliminary investigation and effective communication from within and throughout the claims handling process.

Job title:
Policy Administrator

Job Description:

What you'll be doing:

  • To carry out daily/weekly/monthly/quarterly/yearly tasks, as described in service schedule and standard operating procedures.
  • To answer incoming calls from customers.
  • To communicate with the client (insurer) in complex cases.
  • Assisting in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors).
  • Dealing with standard administration requests within agreed service turnaround times.
  • To prepare letters being sent out to customers/insurance brokers.
  • To carry out work as directed by the Team Leader and Manager.
  • Make sure that overall SLA's are met.
  • Perform other tasks assigned by Supervisor.

Skills you need to succeed:

  • Fluency in German (both spoken and written)
  • Good level of English (both spoken and written)
  • Proficiency in various software packages, including Word, Excel & Access
  • Strong customer service skills
  • Accuracy and orientation to detail
  • Ability to work independently and as a part of a team
  • Strong interpersonal and communication skills

What's in it for you:

  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)


Time Type:
Full time

Contract Type:
Fixed Term (Fixed Term)
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