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Policy Advisor Customs and Border Design

Posted: 9 Apr 2021 Closes: 23 Apr 2021
100 Parliament Street, London, SW1A 36,159 - 39,796
Permanent & Full-time HMR_110678

You will be supporting policy development while working to meet Ministerial steers and international obligations. This role provides an opportunity to get involved in crucial policy-making in an evolving area during a lively and exciting time.

Suitable candidates will be those that thrive in a fast-paced environment and can lead from the front - exemplifying strong influencing and engagement skills, working across government bring together different colleagues and ideas. A creative problem solver, you will be adept at finding innovative solutions while keeping in mind the bigger picture.

The civil service policy profession is central to the work of government; helping to tackle problems and identifying and implementing new insights.

This is a role in the Safety and Security declarations policy team where you will be helping to craft our future policy supporting our ambition of having the world's most effective border that builds prosperity and improves security for a global United Kingdom.

You do not need experience of customs policy. What is more significant, is the ability to learn quickly and take ownership of your policy area quickly.

We are looking for a candidate with: -

- Excellent written and verbal communication skills,

- Outstanding interpersonal and communication skills and an ability to tailor products to a range of audiences, including communicating complex messages succinctly and clearly to senior audiences.

- An ability to work in a fast-paced environment and respond to rapidly shifting timeframes.

- Excellent decision making and judgement skills, being able to synthesise complex issues optimally and at pace.

- Outstanding organisational skills and ability to work independently and flexibly in a fast paced and dynamic environment.

- An ability to influence others, encouraging strong working relationships with colleagues who have different objectives or priorities.

- An ability to take ownership of their own personal development and who can develop, lead, support and stretch themselves and others to deliver agreed goals and objectives to pace and to a high standard.

If you are successful in securing a role, you will be joining a lively and growing Directorate, with teams who support each other and who work to ensure a culture of inclusivity and diversity.

Development opportunities are available, allowing you to develop and grow your own learning and leadership abilities.

Essential Criteria:

- Good organisational skills and experience managing projects to completion in a structured manner

- Outstanding communication skills and ability to tailor both verbal and written products to a range of audiences, including communicating complex messages succinctly and clearly to senior audiences and partners.

- Ability to build and maintain effective and encouraging partner relationships

Desirable Criteria:

- Experience of working in policy-making or a regulated policy area.


We'll assess you against these behaviours during the selection process:
  • Delivering at Pace
  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
  • Delivering at Pace
  • Making Effective Decisions
  • Working Together


Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the departments Daily Travel Assistance guidance.

Please also find attached 'Your little extras booklet' for further information.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

As part of the application process, candidates will need to submit a CV (Job History, Qualifications) a 250-word Statement of Suitability and 3 Behaviours (250-words per Behaviours)
Delivering at Pace,
Making Effective Decisions,
Working Together

The CV (Job History, Qualifications) is for information purposes only and will not form part of the assessment.

The 250-word Statement of Suitability should outline how you meet the essential criteria from the job advert.

An initial sift will be based on the 250-word Statement of Suitability and Lead Behaviour (Delivering at Pace)

Those successful from the Initial Sift will progress to a Full Sift where the remaining 2 Behaviours will then be assessed.

Candidates successful from the sift will be invited to interview.

Interviews will be based on 4 Behaviours, which will be 'Delivering at Pace', 'Making Effective Decisions', 'Working Together', 'Communicating and Influencing' along with assessing you on Strength based questions.

Sift and Interview dates to be confirmed.

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Counter Terrorist Check (CTC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for CTC is 3 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. Whats more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If youre successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. Weve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 3 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


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