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PQ Officer 12 Month FTC

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_221206WD-int

L&D's ambition is to be a world-class learning & development function, partnering with the business to deliver L&D which meets the needs of our people and helps deliver the Firm's strategic priorities.

Who we are looking for

The L&D Professional Qualification (PQ) team are responsible for designing & delivering PQ training to our business and are looking for an individual to join the team as a PQ Project Officer. The successful candidate will work with the PQ Programme Owner to ensure that PQ training is delivered effectively and efficiently to our graduate and school leaver intake routes, ensuring ongoing service delivery is maintained. They will work closely with key stakeholders from across Learning & Development and within the Lines of Service to achieve this.

This is a 12 month fixed term contract

The key responsibilities of the role are

Develop an understanding of Professional Qualifications, including the applicable syllabus, exams and PwC pathways

Process and verify exam results and sitters lists received from institutes and related communications (e.g. resit guidance emails, prize winner calculations and notifications)

Complete pre-course checklists with tuition provider to make sure Service Level Agreements are complied with

Prepare course information emails for students and people managers using standard templates and distribution lists, both before and during learning programmes

Collate and summarise student feedback following exam sittings

Be initial point of contact for student and people manager queries during the learning programme

Work with tuition providers and PQ managers to monitor student performance during learning programmes

Act as a first point of contact for HC Customer Services for escalating or redirecting PQ queries

Set up, attend and take minutes for project meetings and calls

Draft project reports based on vendor updates, managing contributors to make sure that delivery dates are met

Resolve and escalate project issues

Be a point of contact for internal clients and vendors, actively communicating progress with key stakeholders

Maintain high quality standards and brand compliance of deliverables

Ensure projects are well documented by setting up and managing project folders and files

Co-ordinate project budgets and tracking budget costs, including checking invoices and processing for payment

Review courses and project documentation

Archive project documentation and deliverables

Maintain and develop knowledge sharing sites and communities of practice

Drive standardisation and simplification of processes

Have awareness of Intellectual Property Rights (i.e. copyright) and disability accessibility requirements

The following skills are required for this role

Excellent project management, organisational skills & budgetary experience to co-ordinate on multiple projects, with good attention to detail

Good analytical skills and good experience of using Excel

Goal orientated - maintaining focus on agreed objectives and deliverables

Commercially orientated - keeping commercial aspects continually in mind when taking actions or making decisions

Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team

Ability to build and maintain good relationships

Communicate confidently and effectively, at all levels, both in written and verbal form

Highly energised and motivated to effect change and influence the firm's approach to people development

Positive, can do attitude, particularly when dealing with ambiguity

Experience or knowledge of the design and implementation of eLearning programmes is an advantage

Demonstrable knowledge or a passion for developing our people

Strong interest in L&D design and delivery, and application of 70 20 10

Effectively use online collaboration tools e.g. WebEx / Spark
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