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Principal Policy Manager - Fixed term for 12 months

Posted: 9 Oct 2020 Closes: 25 Oct 2020
Flexible within England & Wales £49,940 plus £3,520 London allowance (if applicable) per annum
Fixed term & Full time citizens-advice/20201009144545

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.


We are looking for an outstanding person to recruit for the position of Principal Policy Manager at Citizens Advice for a fixed term of 12 months.  The Consumer and Public Services team tries to change policy by tackling practical problems. In recent years, we’ve done this by:

- Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £1bn
- Persuade regulators to introduce a cap on certain high cost credit products which have reduced bills by £60m
- Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. You'll work on the big issues facing people across England and Wales today, joining a team with a track record of achieving change.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Citizens Advice

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