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Process Excellence and Intelligent Automation - Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_206995WD-int

About the Role

We are looking for a highly motivated individual to join our growing private sector operations practice. We are experiencing increasing client demand for support to deliver operational performance improvement programmes as part of their broader operational transformation agendas including cost reduction, revenue growth and customer service improvement. This role would place you at the core of a practice which is looking to shape and grow our team and service offering over the years ahead.

Our Private Sector Operations help clients to solve enterprise-wide operational process, performance and technology challenges. Our excellence in execution brings pace, innovation and rigour to deliver sustainable outcomes. On a day to day basis, you will be leading teams to work with our private sector clients to help them to identify, prioritise, plan and implement enterprise wide programmes focused on improving business productivity via process simplification and automation. The successful candidate will be required to scope, size and pull together multi-disciplined teams to deliver and drive forward the performance improvement solution. They will be expected to be a hands-on delivery practitioner, able to motivate and robustly drive a team through ambiguity and a complex plan of work. They have a well-developed technical background coupled with strong stakeholder management skills.

On a day to day basis, the successful candidate will be working with our private sector clients to understand the opportunity for intelligent automation within their organisation as part of broader interventions to create workforce capacity. This will involve documenting the potential costs and benefits to create compelling value cases, leading the development of automation strategies and operating models, defining and embedding principles to drive true business outcomes (cost reduction, revenue growth, customer service improvement), crafting roadmaps and delivering business cases.

Whilst process excellence is at the core of this role, the individual will understand and have experience of the interplay across process, people and technology in maximising productivity improvements when clients are optimising their performance within their operating model or as part of reimaging their operating model. This is an area of significant innovation and there is an expectation for the candidate to have experience of applying digital solutions to increase scale, pace and sustainability of benefits. The ideal candidate will have an understanding or experience of complementary disciplines such as process mining, process simulation, activity value analysis, behavioural change and organisation design. This is to enable the candidate to deliver true business value for our clients by using intelligent automation as part of an integrated solution for clients working to shape the workforce for the future.

Technical Skills
  • Process optimisation (mapping, lean six sigma, simplification, standardisation, automatio)
  • Intelligent Automation (robotics process automation - attended and unattended, Artificial Intelligence and machine learning)
  • Value case creation using process mining or process simulation
  • Data analytics and visualisation including tools such as Alteryx, Tableau or PowerBI to underpin baselining and benefits tracking
  • Process assessment methodologies for automation
  • Management of process automation teams - business analysts and developers (e.g. UI Path or Blue Prism software)
  • Governance and management system (KPIs, governance, escalations etc.)
  • Target operating model
  • Complimentary labour focussed performance improvement approaches such as Behavioural change, organisational design, business process outsourcing or workforce of the future skills

  • Consulting experience
  • Enterprise wide transformation, inclusive of automation
  • Automation strategy and implementation
  • The application of process simplification and RPA and its role in broader business transformation (cost reduction or revenue growth) and Digital transformation
  • Understanding of key RPA tools (Blue Prism, UiPath etc), although does not require certification in these
  • Application of digital solutions to increase scale, pace and sustainability of benefit
  • Applying cloud based technology and productivity tools
  • Leading both advisory and implementation projects, from helping clients with their wider transformation strategies, to implementing the full lifecycle of delivery projects
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