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Product Lead: Content Platform

Posted: 10 Feb 2020 Closes: 23 Feb 2020
London £66,229 per annum
Permanent & Full-time citizens-advice/20200210111716

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


We’re looking for an experienced and practicing senior product person to lead a multidisciplinary team working on our content platform; delivering a sustainable, user-led approach to the provision of advice content. The team is at the heart of the organisation’s ambition to deliver our vision for 2022.

We’re growing fast, and today, we have 7 multidisciplinary product teams in our London office, split across four areas: public advice, adviser-facing services, platforms, and funded programmes.

You’ll be working on a platform that underpins multiple services: helping 29 million users, 6,500 advisers, and 800 staff every year. Your work here will make a huge difference. You’ll be setting the goals, strategy and priorities within our cross-functional platform team, and defining the way millions of people access content from us on a daily basis.

The New Platform team have set the vision of “Freedom to create great services and innovate with ease”. This statement is designed to support the organisation’s Future of Advice strategy.

How?

This is a unique opportunity to experiment and innovate with new ways of providing the best advice content to millions of people.

We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

By designing for the future to ensure that the introduction of new products and services is far easier than it was before. And supporting a rebuild of our public website, adviser services, and intranet products by the end of March 2021.

By introducing a separation between the creation of advice and the delivery of that advice through API driven content management and standalone frontend products and services, allowing each product to evolve over time and focus on it's own set of problems or opportunities without encoding too many hard dependencies. 

By introducing a structured advice model to our advice content, allowing us to ensure that we are set to deliver products and services that are always highly relevant to our audiences and fit within the circumstances of their lives.

By providing a platform that allows Citizens Advice to create and adapt our products along with the needs of our users.

Citizens Advice

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