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Product Manager - Customer

Posted: 16 Mar 2021 Closes: 16 Apr 2021
Welwyn Garden City, United Kingdom Competitive
Permanent & Full-time 734777007

About the role

The Role

While specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities and measures:

  • Engage with stakeholders to set the strategy, roadmap, and OKRs, and drive prioritisation of deliverables.
  • Lead discovery work for new problem/opportunity areas, collaborating with user experience (UX) and engineering teams to prototype and validate assumptions, ideas and experiments.
  • Effectively document and articulate new requirements to the engineering team using user stories and acceptance criteria and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster.
  • Day-to-day co-ordination of Scrum team, including management of ceremonies and process optimisation/inspection.
  • Respond and prioritise fixes for live issues and continuous improvement.
  • Update stakeholders and leadership on progress against OKRs at regular forums e.g. Monthly Customer Product Review (MCPR).
  • Close engagement with API teams and collaboration across client and capability teams to ensure consistent prioritisation.
You will need

Experience relevant for this job:
  • Clear understanding and experience of product management, including best practices, ways of working, and Agile working processes.
  • Experience working on colleague-facing products and solving problems and exploiting opportunities through the end-to-end design flow with UX and UI design.
  • Clear understanding of customer & colleague experience metrics and KPIs.
Skills relevant for the job:
  • Excellent written and verbal communication skills
  • A methodical/ analytical approach and great problem-solving skills
  • Financial numeracy and understanding
  • Attitude and the aptitude to learn new product area/domain quickly
  • Great presentation and persuasion skills
  • Team player who could work collaboratively with other members of the team


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