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Product Manager, Global Workforce Solutions

Posted: 15 Mar 2021 Closes: 14 Apr 2021
Dublin, Ireland Competitive
Permanent & Full-time 771570402

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you. The Workforce Solutions team identify, develop and support tools and solutions to enable workforce effectiveness at scale. We believe we can achieve the best outcomes for our community, business and workforce by bridging technology and operations. You will join the team as a Product Manager and will be responsible for identifying and scoping process, tooling and/or data solutions that will optimize our global scaled reviewer workforce, and enable our partner teams to develop best-in-class capabilities. We then partner across operations and cross functional teams to deliver. Once deployed, we aim to build an engaged community of product users and provide excellent support and system stability.

Product Manager, Global Workforce Solutions Responsibilities


  • Partner with a variety of engineering and operations teams to identify the highest impact opportunities to optimize the well-being, effectiveness, and efficiency of our globally scaled workforce.

  • Identify, brainstorm, design, and launch initiatives to build new/transform existing Workforce & Readiness capabilities.

  • Develop deep operations expertise, gather insights & prioritize requirements to create business cases to drive product and tools strategy.

  • Assume overall delivery responsibility for large cross functional projects and manage projects and programs of work end-to-end from inception through to delivery.

  • Ensure comprehensive and timely communication across diverse stakeholder teams.

  • Partner with a variety of operations and engineering teams to roadmap tooling changes across GO, execute deployments and stand-up long term support.

Minimum Qualifications


  • 3+ years of workforce management and/or complex operations experience.

  • 3+ years of project or program management experience.

  • Problem-solving and analytical skills, leveraging data to inform decision making.

  • Experience collaborating with cross functional stakeholders along with experience communicating to various disciplines and levels within an organization.

  • Experience in designing, building and rolling out excellent internal support processes, building scalable internal support processes and robust governance models.

  • Experience operating in ambiguity and rapid-change while developing creative solutions to difficult problems.

Preferred Qualifications


  • 3+ years of experience in large scale system integration in an operations environment.

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About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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