Product Manager, Subscriptions & Payments
Company & Department Context
The Financial Times (FT) is one of the world’s leading business news and information organisations. We are recognised globally for our authority, integrity and accuracy. We provide a broad range of essential services, including news, comments, data and analysis, to the growing audience of internationally minded business people.
Within our Product and Technology Division, FT Core is the group designing, building, and maintaining FT’s three platforms (Content & Metadata, Data, and Membership) as well as services and products that support both the B2C and B2B businesses of FT.com and other parts of the wider Financial Times business.
The FT is a digital subscription pioneer and with a total paying readers of more than one million, it has one of the leading media digital subscription businesses globally. As a Product Manager, Subscriptions & Payments you will be responsible for the key product portfolio, which underpins that business. That may mean owning front end components, like sign up forms, which are a key element of the subscription journey for our readers, but most of all it means owning the platform capabilities that make our subscription model possible.
As part of that, you would need to develop an in-depth understanding of how the different elements of the subscription and payments experience we offer our readers help drive customer acquisitions, improve retention and reduce subscriber churn. You will then translate that understanding into a clear product development roadmap with specific deliverables.
On a day to day basis, you will synthesise user research and requirements from a disparate set of stakeholders and customers into clear product goals, and you will work with your colleagues across business analysis, engineering, design, and research to turn these goals into executable plans. You will validate opportunities for new products and features via discovery to make sure we only build what’s worth building. You will regularly and clearly communicate the team’s progress back to stakeholders, working closely with delivery leads and technical leadership to do so.
In order to be successful in this role, we expect that you are a Product Manager with an understanding of customer-centered design and data driven decision making. You need to have experience and genuine interest in payments and billing and in digital subscription business models. You need to be able to take initiative and quickly and confidently make decisions when it’s called for. You should be able to communicate clearly with engineers, designers, and other product managers, and effectively translate the requirements between them to ensure everyone is on the same page. You would need to develop healthy relationships with people from diverse backgrounds and fields.
Main Duties and Responsibilities
In this role you will…..
Be the voice of the customer, developing an in depth understanding of the way they interact with the subscriptions and payments products and services
Work in collaboration with the Director of Product, the rest of the FT Core Product Management team, and your colleagues in the Subscriptions & Payments team to define a product vision for your portfolio that is aligned to the company strategy
Define, track and analyse success metrics while feeding back outcomes into the product process
Act as a product owner, working closely with the technology team to deliver the agreed roadmap
Collaborate with stakeholders around the business
Lead the prioritisation of the product backlog in your remit, in line with the strategy
Take decisions based on data
Build and communicate your product roadmaps to stakeholders
Coordinate developments undertaken by third parties
Inform yourself and your team of market development
Contribute industry ‘best practice’ into the product development process
You must be execution focussed and results driven, easily converse with colleagues at all levels of the organisation, actively engage in technical discussions, and understand high level technical architecture.
At least two years of product management experience with a track record of managing successful products
Experience with billing and payments
Interest in subscription-based digital products
A proven track record of defining and improving key product metrics
Entrepreneurial mindset and ability to orient yourself and others in a dynamic and fast-paced environment
Knowledge of the entire product lifecycle from insights/analysis, roadmap development, UX, UI and Data driven approaches
Proven record of delivering products through collaboration with stakeholders and technical teams
Excellent written and verbal communication skills
Developed and proven influencing and negotiation skills
Confidence in leading meetings and workshops
Experience working in an Agile environment including as a product owner
Knowledge of the media industry and of how large media companies operate
The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.