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Product Manager

Posted: 15 Mar 2021 Closes: 14 Apr 2021
London, England, United Kingdom Competitive
Permanent & Full-time MTF_4F6418EF98

Description

The Customer Tech team delivers the best experience to every user visiting MATCHESFASHION, whether they want to purchase products, find out about the latest trends or return their order. We value every single customer and put them in the heart of every decision we make. We spend time understanding our customer needs, expectations, pain points and vigorously work to deliver value. We want to help them enjoy luxury fashion and provide a luxury shopping experience on their devices of their choice: web, iOS or Android app. We believe that luxury is convenience.

MATCHESFASHION is looking for two experienced Product Managers to lead our Product Discovery (listing and product details pages, search) and Purchase Experiences (sign in/up, checkout, fraud and security, payments methods, loyalty) across the website.

What you'll do
  • Drive the vision and strategy for your area for how MATCHESFASHION can deliver value for the customers, balancing business needs and technical capabilities
  • Collaborate and build relationships across different teams in the company
  • Help shape the product and technical processes to drive efficiency and learnings
  • Work closely with UX, design, technical and business teams to shape ideas and transform them into the product backlog and user stories
  • Ensure that your team has the right focus and understands why's and what's
  • Balance strategic initiatives alongside minor incremental improvements and help teams to address the technical debt
Who you are
  • You are persistent, rational and use data and facts to come up with ideas and drive them forward
  • You understand that delivery of the project doesn't stop after the release
  • You pursue high standards
  • You can sort any ambiguity and ensure that everyone (in your team or outside) have relevant and clear information at all times
  • You are curious, humble and authentic
  • You have good communication skills and understand the importance of the storytelling
  • You love a/b testing and trying small conversion optimisation ideas
Who we are
  • We ship to over 170 countries around the world.
  • Our customers are fashion conscious luxury shoppers and include stylists, celebrities, royal families around the world.
  • Millions of people visit the site each month.
  • Products we sell range from less than £10 to over £40,000
  • Our company leadership behaviours want ALL staff to \"act like owners\" and make decisions at every organisation level. It means teams have much autonomy around solutions and the responsibility that goes with that.
  • The engineering team has doubled in the last two years and continues to grow in 2021
  • Our site typically takes between 1 and 4 million GBP in sales a day.
Where you'll be
  • Our head office is based in Shard, London - it can't be more central!
  • We operate a flexible working hours policy
  • If you prefer to work from home, that is not a problem at all
  • Our technical teams are based in London and Bristol

MATCHESFASHION

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