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Program Manager, Supply Chain & Operations

Posted: 5 Jan 2021 Closes: 4 Feb 2021
LU, Luxembourg Competitive
Permanent & Full-time AMZ_1391359


Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.

Amazon`s EU Middle Mile Multi-Use team is seeking a highly skilled and motivated Program Manager to help in developing the roadmap for Multi-Use operations within Sort Centers. This role is to support current co-locations within the Network, as well as develop strategies, identify tool requirements and operationalize new processes to seamlessly scale additional multi-use operations. This position will be responsible for coordinating all multi-use process innovation, while collaborating with all key stakeholders including the Customer Fulfillment, Amazon Logistics, Amazon Heavy Bulky, Supply Chain, Process Engineering and Reverse Logistics teams.

A successful candidate will demonstrate:
· High attention to detail including proven ability to manage multiple, competing priorities simultaneously
· Ability to think strategically and execute methodically
· Focus and passion for high quality standards and thinking forward on mechanisms to reduce defects
· Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
· Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
· Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management
· Excellent communication skills (written and verbal), fluency in English is required


· Bachelor's degree or equivalent is required
· Extensive experience in program/project management
· Demonstrated experience leading cross-functional programs/projects with multiple stakeholders
· Advanced understanding of Sort Center, Fulfillment Center or Warehouse operations. Strong data interpretation skills.
· Fluency in English
· Advanced MS Office skills, particularly Microsoft Excel
· Strong analytical skills
· Able to travel 25%-50% of time


· Leadership experience in a front-line customer support environment
· Work experience in technology, large multinational/global organizations, high growth environments, and/or frugal start up environments.
· Able to work with minimal oversight, in a fast-paced environment with multiple and often changing priorities.
· Able to work both on a team (as member and leader) and independently to deliver results.
· Strong writing and communication skills. High level of comfort engaging with senior level leaders.
· Intermediate SQL skills
If you need us to make any adjustments throughout the recruitment process due to a disability (including, but not limited to neurodiverse or mental health conditions), or any other health issue please let us know by contacting

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.


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