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Program Manager

Posted: 14 Jan 2021 Closes: 13 Feb 2021
GB, London Competitive
Permanent & Full-time AMZ_1379105


EU ATS is a high-powered dynamic team which is shaping the middle-mile trans planning and execution, and developing and applying innovative transportation management concepts to improve and enhance the Amazon Transportation network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time. EU ATS TOM (Transportation Operations Management) team is looking for a Program Manager with strong delivery record, analytical skills and ability to own and execute strategic and cross-functional yard management programs for EU FCs/SCs.

About the role
TOM team focuses on managing the yard activities in the Fulfillment centers and Sort centers across EU. This team is the interface between Amazon sites and the Supply Chain/Trans organizations. You will be responsible for working across stakeholders to identify new solutions to improve yard infrastructure. To be successful in this role, you need strong business acumen and analytical skills allowing the data to lead us to a better understanding of how we can improve the safety and efficiency of yard operations. Also key is the ability to work collaboratively with cross functional teams to learn Amazon systems, identify the impact, and effectively communicate to various levels of management internal and external to Amazon.


• Own the program management activities for the EU TOM • Drive projects with an aim to improve infrastructure in our yards

• Independently own the designing, developing, deploying, and maintaining the large scale projects.

• Set and clarify the business requirements and targets with the TOM Operations Managers and site leaders

• Establish and maintain the projects plans and communicate them to TOM leadership and Operations Managers through daily/weekly review meetings

• Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network

• Work closely with the Operations Managers and sites' support staff (Procurement, RME, Safety, IT and Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their areas

• Requires some travel mainly within Europe


• Bachelors' or Master's Degree or 2+ years of Amazon experience

• Significant work experience in a fast-paced environment, ideally in logistics, supply chain, transportation or manufacturing industry

• Strong experience of data mining, business analytics and data-driven decision making skills

• Prior experience with project management, process improvement and lean techniques

• High ability to deal with ambiguity and handle changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations

• Ability to develop creative and scalable solutions independently, and drive them from ideation to successful completion; results oriented; "self-starter"

• Flexible to work a variety of hours as per the business demands

• Strong oral communication and excellent business writing skills - able to communicate effectively with senior management, tech teams, and international stakeholders.

• Fluent in English


Preferred qualifications
• Bachelor's or Master's Degree or similar education in Transportation, Logistics, Supply Chain, Business Administration, or a similar related discipline

• MBA preferred

• Experience with lean process, kaizen, six sigma, and process improvement

• Data Analysis proficiency. Some level of expertise in SQL, advanced Excel.


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