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Programme Administrator

Posted: 25 May 2019 Closes: 10 Jun 2019
London £26,262 - £27,444 + 5% pension
Permanent & Full-time school-for-social-entrepreneurs1/20190525154751

You will act as the lead administrator for a number of programmes and take responsibility for the smooth operation of these, working in close collaboration with colleagues who are delivering the learning programmes.


About the School for Social Entrepreneurs

We can’t fix issues like poverty, climate change and ill-health alone. That’s why the School for Social Entrepreneurs exists. SSE helps 1,000 people a year develop the skills, strengths and networks they need to tackle society’s biggest problems. It runs courses that equip people to start, scale and strengthen organisations that make a positive difference. But it is not a traditional school. Learning with SSE is inspiring, action-based and accessible. SSE supports people in others ways too, such as funding and mentoring. Lord Michael Young founded SSE as a charity in 1997, and it’s grown to a network of schools across the UK, Canada and India. Together, SSE is changing lives and transforming communities.

SSE is a vibrant organisation; we work entrepreneurially and are committed to providing quality learning opportunities for social entrepreneurs, community businesses and charity leaders.

About SSE in London

This role will be based within our central London offices at London Bridge. These are busy, friendly and dynamic with 35 staff based onsite.

SSE is a vibrant organisation; we work entrepreneurially and are committed to providing quality learning opportunities for social entrepreneurs. Working here is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas you’ll enjoy how we work. 

The London office is home to the Programmes & Learning team, which delivers SSE programmes in London and supports franchise schools to deliver programmes across the network. The Programmes & Learning team delivers a wide range of training courses and learning programmes including one day, 3 month and year-long courses. We work with around 1000 ‘students’ a year with recent / current programmes including:

•     Start Up programmes for social entrepreneurs looking to get a new project / organisation off the ground

•     Trade Up programmes for social entrepreneurs looking to establish a more sustainable trading base as a foundation for growth and scaling

•     Scale Up programmes for social entrepreneurs looking to take an existing organisation to the next level

•     Programmes supporting organisations working in particular sectors including youth, homelessness, environment and sustainability, health and wellbeing, and employability and training.

•     Place-based programmes targeting social entrepreneurs in particular boroughs or geographical areas.

•     Short courses for charities and organisations looking to replicate or scale their successful model or transition to a more sustainable, traded income model

•      Workshops and short courses on a variety of subjects including Writing Successful Bids, Working with Corporates and Measuring Social Impact, among others.

SSE recently celebrated its 20year anniversary and we are now ready for our next phase of impact, influence and growth. A key part of this is the roll out of ‘Match Trading’, an SSE innovation in grant giving, which is incentivising organisations to increase their income from trading.

Job Description

Role Purpose

To ensure effective operational support is provided for programmes and courses run by the School for Social Entrepreneurs. You will act as the lead administrator for a number of programmes and take responsibility for the smooth operation of these, working in close collaboration with colleagues who are delivering the learning programmes.

Key Responsibilities

1.   Supporting student recruitment and registration including advertising programmes, preparing application paperwork for shortlisting, interviews and selection panels, coordinating feedback to applicants, and circulating registration documents (e.g. learning agreements, pre-course surveys).

2.   Scheduling programme and course dates and overseeing related logistics (e.g. room bookings, associates and delivery partners, course speakers, mentor matching evenings).

3.   Contracting and managing freelance assessors and facilitators for programme recruitment and delivery.

4.   Circulating pre-course and programme information to students (e.g. programme plan, timetable, speaker details, location map, course date reminders).

5.    Keeping a record of student attendance on the programmes, including updating the CRM database and alerting learning managers as necessary.

6.   Fielding enquiries from prospective students and addressing queries from existing students / fellows, liaising with team members as necessary.

7.   Project managing all operational support functions for the programmes you are leading including timelines, team member responsibilities, and expenditure budgets.

8.    Lead on organising events, including organising graduations for students (including promoting the event, inviting guests, securing a venue& catering and designing & printing of booklets for the events)

9.   Downloading and reviewing data to report on student attendance and experience, including generating data summaries to support the Learning Team with mid- and post-programme reviews. 

10.Providing task management support to the Programme Assistant (e.g. booking lunches, setting up training rooms, visiting delivery venues).

11.Building and maintaining positive relationships with students attending SSE courses and programmes, providing a warm welcome to them and other visitors to the building.

12.Carry out other tasks that are within the scope, spirit and purpose of the role.

Key Relationships

The Programmes Administrator reports to one of the Programme Managers. In addition this post will work closely with the other Programmes Administrator, Programmes Assistant, and Learning Managers in the London team. Other key relationships include those with students and fellows.

Person specification:

Skills

·     Organisational and project management skills, with experience of prioritising a number of concurrent projects and delivering to deadlines.

·     Relationship management and communication skills, with the ability to relate to and support people at all levels and from a diverse range of backgrounds

·     Written and verbal communication skills with experience of communicating at all levels internally and externally

·     Excellent attention to detail and methodical approach to work

·     Proficient in the use of Salesforce, or similar database system

·     Proficient in Word, PowerPoint, Excel

Experience

  • Experience of maintaining office systems including databases, spreadsheets etc.
  • Experience of co-ordinating diaries, meetings and events

·       Experience of working in the third sector/ social enterprise sector. (Desirable)

Personal Attributes

·      Reliable and committed.

·      Committed to addressing inequalities and social exclusion, with a clear interest in social enterprise.

·      Solutions focussed, entrepreneurial, resourceful and adaptable.

·      Friendly, approachable and professional.

·      Highly organised, able to prioritise a varied and fast paced workload and deliver to deadlines.

  • A self-starter, able to work autonomously and use effective judgement. 
  • A team player committed to working collaboratively to achieve results.

To Apply

To apply please send your CV and a covering letter answering the following questions:

1. What attracted you to apply for this role?
2. Why you would be an excellent programme administrator for SSE. 

Please use no more than 800 words total to answer these questions.
Please send your application titled ‘Programme Administrator Application’ to  recruitment@sse.org.uk by 9am on Monday 

Interviews will be held on the Wednesday 19thJune, with possible second interviews the following week.

Unfortunately due to our limited capacity we are unable to provide feedback to candidates not shortlisted for interview.

SSE is committed to eliminating discrimination and actively encouraging diversity amongst our workforce by developing a staff team that mirrors the rich diversity found in our student population. We will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability.

 

School for Social Entrepreneurs

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