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Programme Manager

Posted: 10 Sep 2019 Closes: 22 Sep 2019
London £59,638 - £71,647
Permanent & Full-time defra/20190910151829

First impressions count. We are one of the world’s leading botanic gardens, we are at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction. Our visitors travel in their thousands to visit Kew ever year, and it is the visitor user experience we now seek to improve through our technology and IT advancements.

We are currently working on two major technological programmes, programmes that will enhance and improve the visiting experience at Kew, and as the Programme Manager you will play the most vital role in making this happen. You will oversee the running of a visitor facing systems programme and our e-commerce retail and ticketing entry system, as well as our data and analytics capabilities and our collections strategy programme, each in line with our scientific mission.

With the autonomy that a role of this nature brings, you will report into the Chief Information Officer and manage a small team of highly skilled IT professionals who will deliver these major strategic programmes and projects.

You will be confident working at Board level and with complex stakeholders, be a strong relationship builder and communicator who is able to cultivate, manage, and prioritise projects and the requirements of numerous user groups. Organisationally, technology change is being driven at Kew that requires great coordination and control.


With experience of having overseen leading technology change programmes, technical design and technical road mapping, you will pay a key role in defining and introducing best IT practices, compliance and IT security. You will be able to demonstrate a successful track record in large scale IT change programmes and, ideally, have experience of introducing and running a technology governance function. Essentially, you will be a strong strategic thinker, up to date with the latest programme management techniques and with the ability to work under pressure, to deadline and to budget, to meet the high expectations a role of this nature requires.



We offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training curriculum, generous annual leave entitlement for new starters, family friendly policies, a choice of competitive pensions and flexible benefits scheme.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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