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Project Management Representative (US shift pattern)

Posted: 11 May 2021 Closes: 10 Jul 2021
Thames Ditton, United Kingdom Competitive
Permanent & Full-time 1996021059

The Role:

SHL offer support across the entire employee life cycle, engaging HR and leaders from Finance, IT, Sales and other organizational teams. As a result, we help executives improve business performance by realizing the value and potential of people.

As part of integrated solutions SHL helps organizations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data.

The Managed Services Project Management Representative will have a variable remit for each customer or project as delegated by the Project Consultant or Management. This may involve owning all aspects of the service on behalf of the SHL customers, liaising with both customers and their candidates as required. The role will require the interaction with various internal SHL functions to deliver and support project requirements that meet customer expectations.

As this role supports our US customer base US hours with a rotating shift pattern (11:45am / 12:45pm / 13:45pm/ 14:45pm starts and 8pm / 9pm / 10pm /11pm finish).

Key Accountabilities:
  • Develop and maintain Client project plans; managing the progress of key project deliverables and critical dependencies across multiple projects / project types.
  • Risk and Issue tracking, mitigation, prioritization and overall management over the life cycle of the project
  • Monitoring and coordinating updates with internal teams to accurately confirm project status, delivery of milestones, delivery timelines and resource requirements.
  • Tracking project scope; ensuring adherence to budget and schedule and identify/ address/escalate issues, disputes, or objections that may impede success.
  • Facilitating project meetings and communicate on-going project status to clients, stakeholders and collaborators.
  • Attend and participate in departmental and inter-departmental meetings
  • Support up skilling of other members of the Managed Services teams
  • Contribute to improving the Managed Services project delivery and quality assurance
  • Establish effective internal relationships with: MS Project management, Support and quality assurance team, GCSC teams, Local Professional services and Central Professional services teams - to ensure the efficient and effective delivery of our Projects to clients
  • The MS Associate Project Manager will be expected to build a strong knowledge of the Managed Services offerings and solutions to present world class solutions to external clients.
Essential Functions
  • Drive and coordinate multiple, simultaneous delivery projects
  • Create and maintain project plans, track and manage progress of key project deliverables across multiple projects
  • Identify and address/escalate any issues that arise during project planning or implementation
  • Coordinate with internal groups to confirm timelines, resource allocation, critical dependencies and status
  • Facilitate project meetings and communicate on-going project status to stakeholders and collaborators
  • Attend and participate in departmental and interdepartmental meetings, and perform additional tasks as necessary
Required skills and experience:
  • Strong presentation skills on the telephone and online; ability to engage audiences and respond effectively to questions
  • Intellectual curiosity and dedication to mastering complex terrain; fast learner
  • Superior communication, organisational skills and customer service experience.
  • Ability to diagnose prospect/member needs and identify relevant resources
  • Ability to work both independently and with a team
  • Strong organization and prioritization skills - detail-oriented
  • Drive to go above and beyond for internal and external clients, not to just answer questions as posed, but to pre-empt and provide solutions for subsequent challenges customers may face
  • Ability to synthesize and distil large amounts of information
  • Ability to work under tight deadlines and produce high quality material
  • Positive, upbeat attitude and desire to contribute meaningfully to the team
  • Strong work ethic and willingness to take ownership for wide-ranging responsibilities
  • Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
  • Working different shift patterns, and on Bank Holidays to support business. Providing weekend support when required.
  • Strong typing and computer/phone navigation skills required
Our ideal candidate also has:
  • Solid experience with a customer contact / customer delivery environment
  • Experience of working and managing to KPI targets/SLAs; working to milestones and deadlines, reporting progress & dealing with change requests.
  • Experience of working with a global and international organisation
  • Experience in working in a Project Delivery Framework.
The candidate must have the right to work in the UK
Closing date for applications 7th June 2021

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If you would like help and advice about applying for this role please visit the Career Hive