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Project Manager, Trust & Safety

Posted: 29 Mar 2021 Closes: 28 Apr 2021
Dublin, Ireland Competitive
Permanent & Full-time 887191254

Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Our Trust & Safety teams are at the forefront of protecting our community through improving the support experience for different Facebook products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Facebook community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Community Operations is for you. We are seeking an experienced self-starter with a passion for mitigating real world harm, protecting our community and being the voice of our users. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy and other Facebook teams to drive operational projects in a fast paced and data driven environment.

Project Manager, Trust & Safety Responsibilities


  • Deeply understand the architecture and integration points of Facebook's community support processes, products and policies

  • Work with cross-functional partners to assess support requirements for new product launches

  • Analyze complex support flows and provide recommendations for process, policy and product improvements

  • Manage global and cross-functional projects to improve user experience

  • Identify and analyze user trends, identify bugs, and work with cross-functional partners to implement change

  • Partner with regional teams to develop scalable solutions to support Facebook's global user base

  • Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

  • Use your problem solving skills to resolve large and complex business problems

  • Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications


  • Bachelor's degree and 4+ years of work experience

  • 2+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team

  • 2+ years of experience initiating and driving projects to completion with minimal guidance

  • 2+ years of experience doing business process analysis

  • Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams

Preferred Qualifications


  • 2 or more years of experience with SQL

  • Analytical and problem-solving skills

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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