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Quality and Performance Manager (Area 4 CWF)

Posted: 10 Sep 2020 Closes: 24 Sep 2020
Kent-Kings Hill, UK Competitive
Permanent & Full-time COS_4896

About Costain and your project.

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

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The Aone+ is a joint venture between Costain, Jacobs and Colas where they have been entrusted with completing a diverse range of maintenance, incident response, weather management and road engineering duties across over 4300 miles of major road network. The network include Area 12 Yorkshire and Humberside and Area 4 in Kent which commenced from June 2016 for five years and have a combined estimated value of between £140m and £165 million per year.

Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.
What will I be doing?

Location : Area 4 / Kings Hill but will be expected to travel to Area 4 depots and sites as required together with occasional travel to other A-one+ offices and depots. Driving a culture of quality throughout Area 4. Leading the Quality & Performance team in supporting the business to achieve contract compliance and facilitating the development and improvement of business processes and systems.

Main Responsbilities:
  • Ensure safe working practice
  • Manage and develop the Quality and Performance team so that all team members are competent and high performing and provide inherent business continuity and resilience.
  • Ensure A-one+ Area 4 maintains certification to ISO 9001 and relevant National Highways Sector Schemes
  • Support and facilitate certification to ISO 14001, ISO 27001, OHSAS 18001, BS 11000 and PAS 99.
  • Ensure compliance with the requirements of the Highways England Collaborative Performance Framework (CPF)
  • Reviewing performance and reporting it openly and honestly in line with our trusted reputation
  • Ensure implementation of an Area 4 internal audit regime
  • Ensure the adequate provision of support, advice and training to all teams in managing non-conformities including their identification, root cause analysis, preparation of corrective action reports and closing out in a timely manner
  • Support the Area 4 Leadership team in the development and delivery of a lean deployment programme which will be carried out in conjunction with the A-one+ Lean Deployment Manager
  • Active participation in Area Leadership Team meetings
  • Ensure training and coaching is provided to ensure all teams are fully conversant with the Collaborative Performance Framework (CPF)
  • Ensure support, training and coaching is provided to ensure all teams are proficient at managing their Annex 24 processes.
  • Prepare and deliver training related to area of responsibility including coaching and mentoring
  • Work collaboratively with A-one+ teams, Highways England, our Supply chain and stakeholders to ensure contract compliance and the facilitation of business improvement
About you

Academic qualifications/level of education.
  • Qualified Lead auditor (although training will be given where required)
Specific Skills e.g. IT, technical, HGV licence
  • Experienced in team problem solving
  • Good written and spoken English language.
  • Experienced in giving presentations
  • Ability to organise own workload and work of others
  • Experience in the use of lean tools and techniques (Desirable)
  • Driving licence
Knowledge e.g. of particular IT package, industry standards, commercial awareness.
  • ISO 9001 (Desirable)
  • Highways England Collaborative Performance Framework (Desirable)
  • Highways England Annex 24 process model (Desirable)
  • National Highways Sector Schemes (Desirable)
  • Microsoft Office MS Word, Excel, Visio
Competencies/Attributes e.g. relevant qualities or characteristics such as leadership, relationship building, calm under pressure.
  • Excellent interpersonal and leadership skills
  • Trained trainer
  • Attention to detail, ability to check work of self and others
  • Highly motivated able to inspire and motivate others
Experience e.g. highways, joint ventures, handling customer complaints, team development.
  • Experienced Manager
  • Collaborative working
  • Team facilitator (Desirable)
  • Trainer (Desirable)
Final Statement

We listened to our employees so our Core Benefits are funded by us and include a Group Pension Scheme, Employee Assistance Programme, Life Assurance, Income Protection and funded membership to a Professional Institute. In addition to this we also offer a Private Healthcare Scheme, Private Dental Scheme, Cycle to Work, Volunteering Days and Save as You Earn Scheme.

At Costain we aim to be an accessible, diverse and inclusive organisation to continue to meet our customers' needs. We will be industry leading in our approach and people from all backgrounds will be proud to work for Costain. Our goal is to have a workforce that is representative of society.

We actively encourage applications from candidates who have a relationship with the armed forces community whether as a currently serving member or reservist, ex-military or wounded personnel or as a member of a service family.

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