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Quality Manager

Posted: 2 Oct 2020 Closes: 1 Nov 2020
Darlington, United Kingdom £38,890 - £44,503 per annum
Permanent & Full-time NHS_xsUYH3OQVdel

Quality Manager

Job Reference: 990-1-EI3302-NY

Employer: Location: The Old Exchange, Darlington Salary: £38,890 - £44,503 per annum

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

Are you passionate about improving the quality of healthcare of under-represented groups? Do you want to work in partnership with NHSE/I, Ministry of Justice, Local Authorities to ensure healthcare delivered in secure settings is of a high quality? An exciting opportunity to work in NHS England's Health and Justice Commissioning will help you achieve that.

This is a new role within the North Region Health and Justice Patient Safety and Quality Team covering the commissioning and monitoring of healthcare in criminal justice settings: prisons, secure children's units, Liaison and Diversion and Sexual Assault Referral Centres. The post holder will be primarily based within Darlington and will require travel across the North East.

Working with the Nursing and Quality Manager and the Health and Justice Commissioning team, you will support quality assurance and service improvement across the justice settings. We develop and implement regional quality processes, contribute to national Health and Justice policies and support the implementation of the NHS National Patient Safety Strategy.

This is an exciting time for prison healthcare in the North East as a new contract started on 1st April, 2020, and a procurement is underway for a regional (Cumbria and North East) Sexual Assault Referral Centre (SARC) Service. You will be instrumental in monitoring the quality of services being provided using a number of mechanisms which includes review of information submitted by providers and intelligence driven site visits.

Are you the right person for the job?

We are looking for a candidate with strong experience in quality and service improvement, using tools such as audits, service user feedback, investigations and robust implementation planning for service change. The successful candidate will also have robust skills in partnership across sectors, development of operational policies/procedures, delivering through others and managing successful teams.

Primary responsibilities

Working internally and externally to deliver projects, initiatives and services on time and in a cost-effective way. This will include ensuring providers are delivering consistent, high quality and inclusive services, that these are monitored and reported, using the existing performance and quality mechanisms. This will include:
  • Support procurement of scoping work on health services and translate outcomes into plans
  • To support the identification and sharing of best practice in services
  • Contribute to performance improvement, taking a lead for identified areas
  • To support the commissioning of projects through patient and public engagement and 13Q reporting
  • Highlight exceptions and risks ensuring mitigating action can be taken to keep programmes on track
  • Assist in the planning, development and evaluation of methods and processes for gathering, analysing and interpreting data and information
  • Working closely with partners and co-commissioners of secure services including Her Majesty's Prison and Probation Service (HMPPS), Public Health England/ National Institute for Health Protection (NIHP), Local Authorities, Care Quality Commission.
Person specification

Candidates will possess:
  • Current registration with a health/social care-related professional body, such as Nursing and Midwifery Council, Health and Care Professionals Council
  • Experience and understanding of working with and empowering communities and third sector organisations to engage with the NHS and influence change
  • Significant experience of working in within a healthcare environment or comparable organisation
  • Training or experience in project management, financial management or supporting change management processes
  • Experience of co-ordinating projects in complex and challenging environments
Candidates will evidence:
  • Proven ability to develop, collect and analyse quality and assurance information to present accurate levels of assurance to stakeholders
  • Awareness of NHS England Health and Justice Objectives
  • Awareness of the wider criminal Justice pathway and current developments/ challenges
  • Significant experience of successfully operating in a politically sensitive environment
  • Demonstrated experience of co-ordinating projects in complex and challenging environments
  • Knowledge of wider NHS Engagement agenda and priorities
Candidates will bring the following expertise:
  • A commitment to and focus on quality which promotes high standards in the delivery of quality services
  • The capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements
  • The ability to set up and implement internal processes and procedures
  • Leadership and management with a collaborative and influencing style of working
  • Excellent communication and IT skills with an organised and flexible approach to working
The post holder will be required to work within the North East Health and Justice Team, supporting the quality and improvement of commissioned services. This post is subject to enhanced Ministry of Justice security clearances. The Health and Justice Commissioning Team takes its responsibility to promote equality and diversity seriously. We respect colleagues from different backgrounds and embrace different cultural preferences in everything we do.

Previous applicants for this post need not apply.

For further details / informal visits contact:

Angela Star, Nursing and Quality Manager, or Dave King, Head of Health and Justice Commissioning (Cumbria and North East),

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here

UK Registration

Applicants must have current UK professional registration. For further information please see .

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