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Quality Monitoring Feedback Analyst - UKI

Posted: 5 Jun 2020 Closes: 5 Aug 2020
Dublin Competitive
Permanent & Full-time accenture/00834471

Additional Skills

- Ability to identify operational opportunities for improvement

- Excellent communication and interpersonal skills

- Strong organizational and administrative skills

- Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients

- Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users

- Communicate comfortably with Accenture management or client points of contact

- Escalate conflicts in a timely manner to appropriate personnel

- Mentor and coach others

- Participate and lead in analysing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action

- Identify barriers to effective teamwork

- Be open and flexible to new ideas that may alter team goal."


Working Environment


- Service Delivery and Target Driven environment

- Willing to work across different shift hours – including weekend hours


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