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Recruitment Systems - Senior Associate

Posted: 19 Nov 2020 Closes: 19 Dec 2020
London, London Region UK Competitive
Permanent & Full-time PwC_46178BR

Job description

The team

This is a key role within our internal People Technologies & Transformation team. The role sits within the recruitment technology and workforce of the future transformation team, which is part of the People Technologies & Transformation team who support the delivery of the firmwide strategy and align with the firmwide transformation agenda; bringing together business understanding, human insight and innovative technology to meet the business' changing needs and expectations. To be considered for this role, you will have excellent knowledge of systems management, preferably recruitment systems.

About the role

You'll be responsible for supporting a portfolio of recruitment technologies, including our applicant tracking system (BrassRing), handling change requests, assessing impact on associated technologies and integrations as well as liaising closely with IT and other operational and business stakeholder groups.

Role responsibilities

Product/Service Management
  • Close liaison with UKIT Business Application Manager regarding the availability of applications and services in the portfolio
  • Contributing to/updating of the roadmap for applications: from initial implementation, upgrades and migration to decommissioning
  • Be an initial point of contact with the UKIT and outsourced vendors (TCS, Infosys, third party system providers, etc.) in relation to incidents, outages, service interruptions, upgrades and other projects impacting the applications in the portfolio
  • Be an escalation point and escalate issues that need input/discussion/decisions to other team members/wider stakeholder community
  • Maintain a service improvement plan (SIP) for each application. Share components of SIP as appropriate, with other team members, business stakeholders, UKIT and other third-party vendors
  • Risk management tracking of system incidents, right to be forgotten requests, external candidate-driven incidents, internal user incidents
  • System issue tracking impact analysis and documentation, co-ordinating resolution with internal or external teams

Relationship management
  • Maintain an up-to-date stakeholder map for each application: key business stakeholders, third-party outsourced HC admin teams
  • Keep stakeholders and core team appraised of the status of issues, projects and initiatives in the domain

Project Management
  • Take responsibility for planning and executing tasks
  • Contribute to and support other team members in the execution of all types of project work
  • Project coordination, where multiple teams are involved to help solution problem, but also create awareness of resolution
  • Take responsibility for coordinating user acceptance testing (UAT) with business and HC administrative stakeholders, logging defects and managing these through to resolution with internal and external system vendors.
  • Take responsibility for specifying test cases/scenarios to be executed as part of all test phases for a project or change
  • Cyclical project work - taking responsibility for specific system updates (e.g. annual review of candidate comms from BrassRing, annual review of updates to assessment tools)

Business Analysis
  • Have a fundamental awareness and understanding of basic skills and knowledge involved in business analysis.
  • Create a clear set of requirements for technology issues/changes, building into pipeline trackers, expectation management with stakeholders
  • Ensuring products and services are delivered to customers/stakeholders in a professional manner and to a high quality.

Operations Management
  • System escalations of vendors not meeting SLAs/ responding with resolutions
  • Capturing decision making and actions from formal governance meetings
  • Issue trend tracking
  • Candidate reset management
  • System administration and configuration

Knowledge Management
  • Maintain, update and periodically review training materials for the use of all systems in the team's portfolio. Disseminate training material/deliver training to relevant parties as required.
  • Maintain a product/service catalogue containing key contacts, roles and responsibilities
  • Acquire knowledge from and share knowledge with other team members and wider stakeholder group, as required.

Reporting
  • Specify requirements for new and existing reports and management information
  • Liaise closely with Reporting teams and functions

Essential skills and experience:
  • Experience in system administration, implementation projects and continuous improvement and management
  • Vendor management
  • Project multi-tasking
  • Understanding of integrations and system dependencies
  • Project support and coordination of small to large projects
  • Highly analytical, quick thinker, with attention to detail and strategic mindset
  • Strong understanding of data management/impacts through change
  • Excellent communication, influencing & negotiation skills
  • Proven experience working in cross-functional internal teams
  • Comfortable with complexity and able to explain complex issues in a simple way
  • Resilient under pressure, able to deliver under tight deadlines
  • Self-starter, happy to work without supervision as well as part of a team
  • Stakeholder management skills

Desirable skills and experience:
  • Awareness of agile project management methodology
  • Experience in managing and maintaining recruitment technologies
  • Experience in documenting processes into technology design, knowledge of Visio/Lucidchart or relevant tools
  • Experience in working with emerging technologies - e.g. robotics and automation
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