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Relationship Manager - Owner Driver Franchise

Posted: 22 Mar 2021 Closes: 21 May 2021
Bristol, England, United Kingdom Competitive
Permanent & Full-time -1014902588

Area: South West
Department: OD and Recruitment
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is the fastest growing express parcel delivery company in the UK, with a turnover of over £1.5 billion. Voted the nation's favourite parcel carrier for the last 8 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and we are the UK's most sustainable delivery company.

Job Description

DPD have circa 12,500 Owner Driver Franchisees (ODFs), that help deliver fantastic service to our customers, and as the successful candidate you will have accountability across multiple Regions, Depots and ODFs.

You will be responsible for 23 Depots to include: Bicester, Gloucester, Reading, Feltham, Bristol, Cardiff, Swansea, Cornwall, Exeter, Southampton and Portsmouth

We are looking for an outstanding individual skilled in the art of negotiation, conflict resolution, and relationship management.

Your primary responsibility will be to effectively manage the relationship, and upward and downward communication to our ODF population, Depot Management and Senior Management. This is a crucial role in achieving our exceptional service levels, as our ODFs are critical to the successful delivery and collection of parcels for our customers and end consumer. We also expect you to
  • Manage and lead a team of Regional Recruitment Managers to ensure all ODF recruitment targets are met.

  • Influence the recruitment, on-boarding, and engagement of all new ODFs in your Depots

  • Develop strong working relationships, identifying any communication or process gaps that need to be addressed

  • Closely manage and resolve any conflict that may impact on the ODF scheme

  • Feedback to the Depot/Senior Management teams for onwards discussion, resolution, and improvement.

  • Significant travel with overnight stays will be expected in this role.


About You

You must be able to evidence a successful track record in relationship management and conflict resolution, ideally within the distribution or similarly related industry. You will be comfortable operating in an environment where working efficiently under pressure and at pace is critical,

Your outstanding communication and interpersonal skills will stand you in good stead in this role as will your ability to think strategically/tactically. We'll also expect you to;
  • Be a strong negotiator with the ability to influence both upward and downward.

  • Decisive decision-making and time management skills.

  • Have the ability to effect and successfully implement change.

  • Strong presentation skills

  • Demonstrate high levels of resilience, self-motivation, and flexibility.

  • Experience in using Excel/Sheets to process and manage data will be beneficial

Additional Information

Job Specifics

A full clean driving licence is essential as is a flexible approach to travel and overnight stays.

We can be flexible with your "base" location so that this is the one nearest to where you live but you would be expected to spend equal time in all your depots.


Your package will include an excellentsalary, company car or cash alternative, bonus and PMI. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

There is a culture of recognition and reward within DPD with long-service awards, a special recognition programme for those individuals that go above and beyond, the DPD Personality of the Year and an award ceremony at our annual company conference attended by over 1,000 delegates.

DPD is a Valuable 500 company and a Disability Confident Employer
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