Do you have a working knowledge of property repairs and excellent customer skills?
In this role within Longhurst Group this is your opportunity to take responsibility for leading a team who deliver responsive repairs and voids to our homes. You will have responsibility for managing our repairs contractors in ensuring the delivery of a customer focussed, effective and value for money service, reflecting the highest standards of service excellence
With each day being different your work will directly contribute to improving the lives of our customers by ensuring our contracted works are completed on time and within budget constraints. You will work closely with our housing lettings team to ensure voids are completed on time and meet our quality standards. You will work closely with our customer services team to provide technical advice and assist with complaint resolution.
You’ll need to be a confident communicator as you work with these multiple stakeholders within the Group as well as liaising externally too with our contractors and customers.
This visible role within the Group will also require you to lead by example, motivate and inspire your team’s performance and help to shape our consistent service standards, policies and procedures.
To be successful in this role your application will need to demonstrate a knowledge of repairs, experience of collating performance information in addition to excellent customer service skills. This role is offered on permanent 36.25hr per week basis and will require travel across Cambridgeshire and Northamptonshire.
When you join you will enjoy:
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Long Service Awards
- Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
The important things – Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).
We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Longhurst Group.