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Resource Associate - Central Operations

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_203629WD-int

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You'll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.
  • Share and collaborate effectively with others.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Handle, manipulate and analyse data and information responsibly.
  • Follow risk management and compliance procedures.
  • Keep up-to-date with developments in area of specialism.
  • Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
  • Build and maintain an internal and external network.
  • Seek opportunities to learn about how PwC works as a global network of firms.
  • Uphold the firm's code of ethics and business conduct.

PwC's Resource Management (oneRM) team is a centralised function which assists the firm in being more agile and providing the right people on the right projects at the right time. It is an exciting time for our Resource Management team as we build on the professionalism of our people, embrace new technology and work closely with the business to develop and implement PwC business and people strategy.

About the role

We are looking for a Resourcing Assistant who will join a new Scheduling Hub to work alongside our Central Operations Team. The Scheduling Hub team will perform critical tasks that can be delivered without close collaboration with the business. We aim to deliver significant efficiencies by standardising a number of our core business processes and, where possible, automating with the use of technology. The RM community will procure support from the scheduling hub, thus freeing them up to deliver increased strategic and value add services as outlined in the RM business strategy.

In a fast paced, dynamic environment, this role will provide you with opportunity to finesse your organisation and co-ordination skills, though on the job learning and specific training

The key responsibilities of this role:

  • Ensuring that changes to staff schedules are action promptly, using our workforce planning system (Staffing & Deployment), including the review and update of uploaded staffing plans (budgets) and proposed work.
  • Producing regular, standardised Management Information (MI) to provide insight and trends to Resource Managers and senior stakeholders, helping to drive business growth.
  • Performing regular data integrity checks/data cleansing in our workforce planning system to deliver sustainable, high quality information.
  • Update and maintain key systems with business critical data to support the management of headcount budgets and forecasts on a regular basis.
  • Using existing and emerging technologies to process a range of RM related data to ensure that critical business activities are cascaded and/or completed in a timely manner.
  • Early identification and action to address issues that may adversely impact on delivery, using appropriate escalation protocols, where necessary.
  • Share knowledge and best practice across the team.
  • Build and develop strong and effective relationships with colleagues working other locations around the UK.
  • Provide responsive and professional administrative support to PwC Resource Management community across our business.

Essential skills and experience
  • Ability to work independently and across multiple workstreams
  • Planning and/or Scheduling skills
  • Maintain high attention to detail, especially when processing high volumes of work
  • Actively manage expectations and escalate where necessary
  • Actively seek and identify opportunities for development
  • Time management and organisational skills
  • Resilient and proactive with a positive, agile attitude towards changing demands and peaks/troughs in workload.
Desirable skills and experience would include;
  • Use of workforce planning systems such a Retain or Saviom, although training will be provided for successful candidates
  • Knowledge of MS Office or Google suite applications, particularly MS Excel/Google sheets
  • Use of workflow management/case management tools
  • Experience of managing high volume tasks
Who we're looking for

In order for us to meet the future challenges of the Resource Management function, we want to attract candidates from varying backgrounds and industries that can demonstrate their ability to:
  • Communicate effectively (written and verbal)
  • Use technology and established tools effectively and be eager to work in a future focused team whose tasks will evolve with the needs of the business.
  • Manage conflicting deadlines and priorities
  • Deliver quality outputs whilst under pressure
  • Ability to build good working relationships at all levels
  • Strong team player, adaptable and pro-active with a 'can do' attitude
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive