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Scheme Assistant

Posted: 17 Nov 2020 Closes: 17 Dec 2020
Windmill and Minster Court, GB £7,707 p.a. based on 15 hours a week
Permanent & Full-time LGR_LHGSF565757

Scheme Assistant

Salary: £7,707 p.a. based on 15 hours a week

Location: Windmill and Minster Court

Contract: Permanent

Closing Date: Wednesday 02 December 2020

Job Reference: LHGSF565757

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services, with a team of 1,300 colleagues.

Guided by our shared values, our vision is to improve the lives of our customers and communities, focusing on two clear themes of work: Health and wellbeing and economic resilience. You can see how we'll achieve this vision through our Improving Lives strategy by watching this video.

To help us deliver this ambitious vision, we are looking for a Scheme Assistant to join our Windmill Court and Minster Court team in Kings Lynn.

If you have a passion to make a real difference for our residents and the community, they live in you'll likely hold the same values as us. Providing a heartfelt service, doing everything to the best of your ability and striving for excellence whilst treating everyone with respect. Does this sound like you?

If you would like to make a difference to people's lives, then we would love to hear from you.

The Role

Here at Longhurst Group we want to deliver a range of much-needed homes and vital support services while focusing on our vision to improve the lives of our customers and communities.

As a Scheme Assistant you will help to improve the lives of our customers by assisting in the management of our Sheltered Housing schemed in Kings Lynn.

Your work is vital, this will include compliance testing on site, monitoring standards of scheme-based services such as grounds maintenance and general repairs and providing welfare checks for our customers. You will liaise with the Service Manager and appropriate contractors to ensure the two services run well.

You'll be a key person for our residents so if you enjoy building relations with people, talking through their concerns and looking for resolutions this would be a great opportunity for you.

About You

As our ideal candidate you will possess a passion for working with our residents and will appreciate the importance of providing great customer service. We are looking for a Scheme Assistant with a strong customer focus who will go that extra mile. In order to deliver service excellence, you must demonstrate empathy, patience, humour and a 'can do' attitude.

As a Scheme Assistant you will ideally be:
  • Professional and friendly personality with a commitment to providing excellent customer care.
  • Have an ability to support residents' needs and expectations.
  • Demonstrate excellent communication and administration skills.
  • Able to support the Service Manager and work additional hours when required.
  • Be a brand champion and live Longhurst Group's vision of 'Improving Lives' and our values.

Our Offer

Our offer has been created to underpin our two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.

Demonstrating our strong investment in your health and wellbeing and economic resilience, we offer a competitive annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.

A choice of defined benefit pension schemes, extensive learning and development opportunities, plus more. See Our Benefits attached.

If your application shows that you have the right knowledge, skills and that you share our values, we'll invite you to meet one of our team. We can't wait to meet you...

How to apply

For more information about the role please read the attached job description and the person specification.

Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process. You will be asked to submit your experience in line with the essential criteria detailed in our person specification.

We really want to hear how you meet the criteria for this opportunity, please use the two supporting statements (4000 characters!) to really show us your talents. To ensure all candidates are treated fairly, we do not accept CVs.

Vetting Requirements

(The important things - Naturally we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

Longhurst Group is an equal opportunities employer and positively encourages applicants that reflects the diverse communities we work with. We invite applicants to contact the employer to identify any additional support they may need during the recruitment process

Apply today #LonghurstGroup #ImprovingLives.

Applications close on 2 Dec @ Noon
Interview date TBC - Remote interviews will be held via Skype/ MS Teams or WhatsApp Video, tbc.

Longhurst Group

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