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Screen Reader - Technical SME

Posted: 25 Jul 2020 Closes: 23 Sep 2020
Cork, Ireland Competitive
Flexible telus-international/20200725141535

The Screen Reader SME will support and empower users to hear and navigate within our clients products. Your role within the organization will be of major impact for people that prefer audio content over text. The Screen Reader SME will not only support customers but also team members learning through peer to peer learning.


Required Experience:

●       3+ years being a native screen reader user for web and mobile applications (ChromeVox, JAWS, VoiceOver, TalkBack, NVDA, etc.)

●       3+ year knowledge of web accessibility guidelines, and familiarity with Section 508 guidelines (Experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines)

●      1+ years experience and general knowledge of Google products (Gmail/Doc/Sheets/Meet/Android Accessibility Suite feature, etc.) 

●       Able to support Tier 1 representatives with Screen Reader questions

●       Role will support customers’ business, mainly escalations

Preferred Experience:

●       Knowledge and experience with web technologies and/or web content management systems

●       Basic understanding of HTML, CSS and other web technologies (a plus)

●       Able to train/coach Tier1 representatives to support customers’ business

●       Good understanding of how screen readers work (API/DOM)

Qualifications and Skills:

●       B.A. or B.S. in computer science, information technology, human computer interaction, or related field preferred

●       Excellent communication skills for heavy documentation; verbal communication skills for training and development

●       A team member who collaborates to get things done by leveraging their own and reach other's unique talents

●       A team member who eagerly adapts to meet the changing needs of our clients       

●       A team member who proactively seeks to make things better

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