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Security Operations Centre Manager

Posted: 7 Jun 2021 Closes: 22 Jun 2021
London - Oxford Street £31,800.00 - £43,600.00
Permanent & Full-time JLP_5YvbzutEokpi


What's the role about?

This is an exciting role working in our John Lewis Security Team. You will be managing a team of Partners to create and deliver a security strategy for our Security Operations Centre. This will involve Physical Security; Incident Management; Investigations Support; Compliance & Audit monitoring and business operations support.

This role will be utilising security tools and systems to support the Security team to deliver effective Shrinkage prevention and risk mitigation.

What will you be doing?

As a Security Operations Centre Manager you will be:
  • Working with the Fraud and Investigations lead to develop a strategy for the Security Operations Centre
  • Mentoring and Managing a team of Security Operations Centre Partners to be part of a winning organisation including managing shift rota's, Partner Development plans and ongoing performance#
  • Delivering training to your team
  • Responsible for developing and implementing policies and procedures
  • Liaising with stakeholders from across the business
  • Providing direct incident management to the John Lewis Network and coordinating a response between internal and external parties
  • Supporting in the gathering of intelligence amongst our John Lewis shops in relation to crime and supporting with investigations

Our Security Operations Centre Manager's love working for us because:

"Every day I am supporting the Partnership to keep its Partners and Customers safe. I'm surrounded by skilled and committed Partners who are equally dedicated in their roles. No two days are the same, providing me with plenty of opportunities to use my skills, but to also continually develop."

What will you have?

Required essential experience skills and qualifications:
  • Experienced Loss Prevention / Profit Protection professional
  • Strong technical knowledge and operational experience with Security and SOC Technologies
  • Line Management experience
  • Security Incident Management experience
  • Strong communication (written and verbal), time management, and sound decision-making abilities especially during times of crisis
What else can you bring?
  • Experience of managing a Security Operations Centre for Retail
  • Working knowledge of all security systems (Access control, CCTV, Intruder alarm etc.).
  • Experience of responding to exception reporting from data mining tools
Please note:
  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
  • As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK's most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here -

Attachment: Copy of SOC Manager.doc.pdf
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive