Skip to main content

Senior Account Manager/Account Director

Posted: 20 Nov 2020 Closes: 20 Dec 2020
Hong Kong Office, Hong Kong Competitive
Permanent & Full-time 2120591043

The Company:

SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.

We anticipate, and help organizations solve, their most pressing talent challenges. Our science, innovation, rigor and commitment to proving business outcomes make us a trusted partner to organizations across the globe. SHL helps our customers win, and we need highly motivated people to join our dynamic global team. We're driven by Strong Connections, Curiosity, Fearless Innovation, and Impact. More at

Position: Senior Account Manager / Account Director

Location: Hong Kong

Are you driven by results? Do you have a history of high performance? We are currently seeking a talented sales professional in our Hong Kong office to focus on growing our client base.

Account Managerat SHL - a global leader in talent solutions - is a critical position in the relationship between SHL and its key client accounts. This position also needs to generate cross-sell or even new sales, from its strong portfolio of accounts and/or prospects.

SHL provides leading-edge talent management solutions and assessment tools to multi-national companies throughout the world, supported by our global footprint in more than 50 countries. As our presence across North Asia continues to grow, so do the career opportunities for ambitious sales professionals.

As an Account Manager/Director, you will:

Client development:
  • Manages and builds a portfolio of Top and High Potential accounts.
  • Initiates and develops strong business relationships with Senior Directors, HR and critical line management across the client organizations.
  • Develops and uses (external and internal) network to generate business.
  • Prepares effectively, and researches customers in advance of calls or meetings, to engage effectively.
  • Demonstrates preparedness and credibility- fast using insight-led sales techniques
  • Achieves detailed understanding of the client's most important business and talent needs through skillful probing.
  • Paints a client-centric vision of value by effectively positioning our recommendations and capabilities in the client's context.
  • Gains client's agreement on timeframes and next steps to advance the close.
  • Drives the sales close by navigating roadblocks, identifying decision processes and leveraging urgency drivers.
  • Owns account planning meetings and directs account plans which demonstrate the activities required to increase account penetration and proposition adoption.
  • Promotes and drives customer satisfaction.

Provide Smart Talent Solutions:
  • Delivers sales presentations to high-level executives such as CHRO, HRD, BU Leaders & C-Levels
  • Creates innovative proposals and client led solutions around the employee lifecycle and from board level to floor
  • Ensures implementation of subscription contracts for recurring needs
  • Leverages organizational resources to fulfill client needs
  • Follows up project management activity and liaises with consultancy resources and appropriate functional experts to ensure the highest quality proposals and delivery plans of client projects
  • Leads RFP responses and bid teams
  • Manages relationship with the necessary 3rdparty providers to maximize revenue
  • Deals with all aspects of campaigns and ensures follow-up
  • (Over) achieves sales metrics and targets

Drive Revenue Growth:
  • Increases and continually promotes the SHL Talent Assessment brand in the market.
  • Act as a business owner and builds and grows your own business.

We're looking for an Account Manager/Director with these qualifications:

  • 3 to 5 years' total work experience with successful sales track record
  • Strong solution sales experience, ideally from a Consulting or Business Services background
  • Demonstrated ability to serve in a role with revenue responsibility and able to meet monthly, quarterly and annual financial goals
  • Experience selling to HR and/or C Level, with strong current network
  • Ideally possess a Bachelors or Master's degree, preferably in human resources, or business-related discipline
  • Background in talent management or organizational psychology is highly desired

  • Proficiency (oral and written) in English & Chinese (Cantonese). Mandarin is a plus
  • Excellent verbal and written communication skills
  • Strong business acumen
  • Strong networking and negotiation skills
  • The ability to build business relationships at a senior level
  • Excellent numerical reasoning and analysis ability
  • Ability to manage multiple commercial processes
  • Must be professional, diplomatic, personable and reliable

What SHL Can Offer You?
  • A culture comprised of diverse, global teams who have a passion for high achievement, collaboration and client service.
  • Robust training, support, coaching, and on-the-job development to achieve career success.
  • The opportunity to be a part of a company distinguished by its insights and world-class talent management solutions.
  • The ability to engage, influence and impact a broad array of the world's leading executives.
If you would like help and advice about applying for this role please visit the Career Hive

Share Job

If you would like help and advice about applying for this role please visit the Career Hive