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Senior Account Manager

Posted: 22 May 2022 Closes: 21 Jun 2022
Kuala Lumpur, Malaysia Competitive
Permanent & Full-time -885442562

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Job Details

Client Relationship
° Maintain and grow a network of contacts at the client's office ° Ability to resolve dissatisfaction if it arises, acting rapidly to resolve complex issues. ° Understand what the client's overall goals and objectives are, and the role that different departments and individuals are playing in achieving these ° High levels of presence - be a recognized and well known face around the client office ° Manage the client's expectations with respect to quality, speed and volume of data and servicing. ° Resolve workload issues if they arise, negotiating with internal/external stakeholders to establish priorities

Account Handling
° Manage the account administratively, dealing with internal departments such as accounts and delivery services to make sure communication and dispatches to the client are professionally and accurately handled ° Ensure contractual obligations are known and adhered to, escalating issues if required in good time ° Submit monthly forecasts in line with approved divisional systems, updating these as things evolve ° Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards ° Grow revenue within existing client base and expand reach to other new client base. ° Prepare proposals both in response to client briefs and proactively, follow up and close these proposals in order to achieve revenue targets ° Manage and plan the account resource to avoid drops in service quality .

Service Development
° Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritising investment and development efforts ° Proactively seek and share intelligence from clients about other services they purchase and their current or future needs which could be met with Worldpanel developments ° Uses broad knowledge of external, economic and social trends to prepare new business strategies

° Identifies growth areas / new opportunities for business by anticipating future needs / trends in industry

Analysis & Insight
° Discuss briefs with client contacts striving to make them more issue driven and less prescriptive ° Manage larger projects making sure that key milestones are hit, appropriate resource is available and that the client is kept up to date at all times ° Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the Worldpanel services purchased ° Draw from all Worldpanel services purchased in order to provide clients with a wider context, and where possible reference other studies clients have conducted ° Build category and industry knowledge from project to project making sure previous learnings are built upon and shared fully

Team, People & Self Development
° Conduct and take part in performance management using the Kantar appraisal system ° Set, monitor and evaluate SMART objectives for line reports ° Give feedback, both praising and identifying things which could be improved. Tackle performance issues in a professional and timely fashion. ° Coach and train line reports and other team members, sharing knowledge and encouraging a culture of learning ° Attend relevant training and seek out opportunities to grow knowledge about our industry, clients and capabilities.

Location
Kuala Lumpur, KL Eco CityMalaysia

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
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