- Experience of developing customer analysis models and the application of statistical techniques using modelling languages such as R, Python, Scala etc.
- Proven ability to manipulate large data sets using SQL.
- Significant commercial experience with a degree in a numerate discipline – you’ll certainly need to have an A-level in Maths (or equivalent qualifications).
- The ability to identify and solve problems by applying a creative, highly analytical approach and introducing imaginative solutions where no previous framework exists.
- A strong appreciation of, and advocacy for, the importance of high-quality customer data in a mass retail environment.
- Excellent communication skills – you’ll be able to summarise complex information for audiences at all levels and from a range of backgrounds.
- The ability to drive progress by making sound assumptions and commercial judgements, even when you don’t have perfect information.
Senior Credit Analyst
Help us stay one step ahead
Senior Credit Analyst
Salary: £41,055 - £52,417
Location: Trinity House, Nottingham
Here's what you'll be doing
E.ON is a global provider of specialised energy solutions. Everything we do is about the customer. Whether we’re providing them with reliable energy or creating innovative solutions, our teams work hard to make the lives of customers better.
Right now, we’re looking for Senior Credit Analysts to join our expanding debt prevention analytical team which is focused on predicting debt before it happens. This is a relatively new team with significant scope for impact and we will welcome your ideas about how we can do things better.
It will be down to you to carry out detailed analysis of the root causes behind our debt portfolio, identifying and prioritising areas where debt can be prevented before it arises. You’ll develop options and make suitable recommendations for changes to our company-wide processes, policies and implementation plans with a view to reducing new debt inflows, increasing sustainable earnings and ensuring our customers are treated fairly.
On a day-to-day level, you can expect to be manipulating data in order to build credit risk and propensity models – using statistical segmentation and data science techniques to help reduce our risk of future bad debt. We’ll also need you to provide cost or benefit evaluations for any process and policy changes (using your findings to improve the success of future activity), and provide concise, audience-tailored stakeholder communications relating to debt performance.
As well as this, you’ll partner with the wider Operations business to ensure that our debt prevention data is embedded in our performance reporting, and you’ll collaborate with and constructively challenge our Finance Business Partners to drive improved data quality and other debt prevention activities. Your role will also involve influencing our Credit Transformation programme and broader Change initiatives to promote a culture of data-driven insight and decision making. Lastly, you’ll provide research and develop techniques to help us increase customer response rates and improve payment behaviour, working closely with our Customer Insight and Marketing Communications teams.
Because this is such a collaborative role, it’s vital that you can explain technical data clearly and interpret results in a meaningful and concise way. You’re going to be working with senior-level stakeholders and other analysts across the business so confidence, pragmatism and strong influencing skills are a must. You should be an excellent relationship builder; someone who can mentor and motivate others whilst also driving your own progression and taking your skills to the next level.
What we need from you
It would be great if you had
- A background in energy or financial services.
Here's what else you need to know
E.ON is committed to nurturing an inclusive culture where everyone can be their best self, and we are happy to consider flexible working arrangements.
The role is based in Nottingham
This is a permanent role.
Due to the nature of the roles a DBS (Disclosure Barring Service) check will be required. E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. If you require any reasonable adjustments, please just let us know. For more information click here.
26 days’ holiday plus 8 bank holidays.
Pension scheme with generous contributions from E.ON.
Comprehensive flexible benefits scheme.
Voluntary benefits – discount and cashback.