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Senior Design and Innovation Officer

Posted: 1 Apr 2021 Closes: 25 Apr 2021
Flexible locations £32,115 per annum (plus LW if applicable),
Permanent & Full-time -549404992

Senior Design and Innovation Officer

Job description
You'll manage RNIB's service design projects ensuring that new services are built on the voice of the customer and aids understanding of the problem the organisation is trying to solve.

You'll also develop and manage the RNIBs service design process, ensuring outputs are generated to aid organisational decision making; understanding of organisational impact and fosters innovation.

The post holder will be required to manage complex design projects and be able to apply learning at each stage of the design process to aid organisational decision making.

You'll frequently be required to exercise independent judgement and to work autonomously to progress team's design projects.

Senior Design and Innovation Officer Responsibilities:
  • To develop and manage an internal service design process, which takes initial insights to idea generation, proposition development, testing, design and prototyping into pilot proposals covering both consumer and B2B audiences.
  • Manage service design projects across the organisation, developing new ideas for specific innovation themes and lead these through the organisations service design process.
  • Design creative data collection approaches and tools, manage and undertake the collection, collation and analysis of customer insight.
  • Manage, develop and maintain the team's service design pipeline, setting clear protocols for assessing and prioritising new work, managing cross organisational task groups, to help plan and prioritise service design projects.
  • Equip project managers and service leads across the organisation to embed monitoring and evaluation tools within the design and delivery of new services.
  • Manage internal stakeholder relationships, producing a range of high-quality insights and recommendations, using these to influence choices.
  • Manage external suppliers and support in the commissioning of design projects.
  • Line manage project staff, teams and volunteers, as required.
  • Ensure that involvement of blind and partially sighted people is at the heart of everything we do and support the development of a Research Community in conjunction with RNIB Involvement Colleagues.
How to Apply

To be considered you MUST attach a cover letter!

If you would like to apply for this great job opportunity please review the documents linked, then click "Apply Online" at the bottom of this page and attach your CV and Cover Letter telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification). Guidance for completion can be found on each page of the application form.

We're the Royal National Institute of Blind People (RNIB) Scotland and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost 200,000 people living with sight loss in Scotland, and together with UK colleagues ensuring meaningful change across the four countries of the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV's, shortlisting and interviews and selection tests.

RNIB is committed Equal Opportunities organisation and we welcome applications from people with sight loss.

RNIB

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