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Senior Engineer - Customer Products

Posted: 24 Mar 2021 Closes: 13 Jun 2021
London (FT) Competitive
Permanent & Full-time JR006386

There is no single type of person whom we employ at the FT; our strength is in our employees, from all different backgrounds, united by a passion for delivering compelling, smart journalism.

Visit our FT Careers site for more information on our esteemed Editorial and Technology Graduate Schemes, Benefits, Learning & Development, and Life at the FT.

About us

The Customer Products group works on our award winning website, iOS and Android apps.

We are a multi-disciplinary, co-located team. We value transparency, accountability, shared responsibility and teamwork. We’re focused on our users and the FT’s mission to provide engaging world-class journalism.

Most Engineers work across the entire stack, although many have expertise with particular technologies and domains, for example client-side, performance, accessibility, building APIs, security and integration. We deploy to production many times a day and have full ownership of releases, the tools we use and site reliability.

What you’ll work on

  • Develop new features for and our mobile apps using modern web technologies

  • Collaborate with Product Owners, Delivery Managers, and UX Designers, contributing ideas to help achieve our company-wide goals

  • Maintain our high standards for web performance, security and accessibility

  • Help improve the way we work and the tools we use

Our technology

Here’s a list of things we use a lot. It’s not exhaustive, but gives you a taste of what our stack and tools look like:

  • Node.js; Heroku; AWS Lambda, Kinesis, and DynamoDB

  • Elasticsearch; Neo4j; Redis; GraphQL

  • Handlebars; Sass; Webpack; Preact

  • Fastly and VCL

  • Github; CircleCI; Sentry

  • Graphite; Grafana; Splunk

We don’t expect you to have worked with all of these, it will be a bonus for us if you have worked with some of them.

To find out more you can read about how we route traffic on and have a look at the code we make public on GitHub. You can also get an insight into how we work from our FT Product & Technology Medium publication.

About you

Your core skill set and expertise is web development and  you're enthusiastic about contributing to all parts of the process.

Our ideal candidate will bring a unique point of view to the work that we do. We firmly believe that diverse perspectives help us create a great product and enhance the team.

Characteristics we value

  • Keen to take action whilst being pragmatic

  • Attention to detail and common sense

  • Being collaborative

  • Enjoy learning and teaching — whether that be pair programming, lightning talks, good documentation, leading workshops or mentoring more junior members of the team

  • A love of the web, an interest performance and dedication to accessibility

  • An understanding of design and UX principles

  • An avoidance of frameworks, to get things done you prefer the tools that are right for the use case and frameworks only where necessary.

Our hiring process

We understand that tech interviews are often stressful for no good reason, so we designed our interview process to be rigorous but friendly. We don’t do whiteboard coding or peer over your shoulder when you’re writing code.

We’re committed to equality and diversity in the tech industry, so we’ll be especially happy to see applications from under-represented backgrounds. We encourage this for example by considering part time roles and flexible working hours as well as tuning the hiring process to promoting diversity.

We have recently published our Engineering Progression framework and associated competencies for a Software Engineer.

What it’s like to work for us

Customer Products has over thirty engineers working in small cross-functional teams with opportunities to rotate to other teams.

We ensure engineers have the tools they need. People are free to choose the OS and device type that suits them, and we encourage exploration of new tools and techniques. We support informal knowledge sharing alongside more formal training opportunities.


We have many great benefits. Some stand out ones are:

  • Competitive salary and bonus scheme

  • 25 days of leave, increasing to 30 after two years

  • Pension plan, company doubling your contribution

  • Other schemes include: flexidays, childcare vouchers, give as you earn, cycle to work, travel loans, healthcare, dental, life assurance, gym membership and local business discounts

Financial Times

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