Senior Infrastructure Analyst
Reporting to the Infrastructure and Security Manager you will provide advice, support and guidance to Onward colleagues for a broad range of ICT technologies, devices and applications and be responsible for the installation, configuration and maintenance of ICT technologies.
You will ensure that systems are delivering against the business objectives of Onward and manage the security of systems and user accounts, analysing potential breaches. You will support in the development and maintenance of new and existing solutions and you will provide support to the day to day operations of ICT Infrastructure systems. You will provide guidance and support to team members sharing technical knowledge and skills.
It is essential you have experience of working in a service desk environment with ITIL methodologies, delivering high levels of customer services within a SLA environment. Providing a professional service to our customers, you will have experience of installing, configuring and supporting a wide range of desktop hardware, software and security systems including implementing Microsoft technologies. You will have an understanding of the practices and environments of the housing sector.
It is essential to be educated to A level standard/have equivalent qualification or experience and Prince 2 Foundation/have equivalent qualification or experience. The successful candidate will also be able to demonstrate having a detailed knowledge and show operational support of Microsoft Azure, Teams and O365 environments.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
The base location for this role is Liverpool. However please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work. Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.