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Senior Mobile Solutions Manager - Van Cleaning

Posted: 13 Jan 2021 Closes: 12 Feb 2021
GB, London Competitive
Permanent & Full-time AMZ_1381721

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!

We are looking for a Senior Manager within our Fleet Value Added Services (VAS) Team. This Sr. M will be responsible for testing, piloting, rolling out and expanding fleet services. Fleet services include cleaning, damage detection, maintenance, repairs and refueling of our vehicles to support Delivery Service Providers (DSPs) who are the customers of these services. Further innovative solutions that improve the uptime of our vehicles will be researched, developed and deployed by this individual.
The optimal fit for this role will be a candidate wanting to roll-up his or her sleeves, look around corners to identify future needs, dive into a challenge. Goal is to develop a best-in-class solution, set a path forward, and drive implementation. The successful candidate will be customer focused, highly analytical, resourceful, able to operate at all levels of the organization and comfortable driving critical business decisions in a fast paced and ambiguous environment.

Key functions for the role include:
· Program ownership of a portfolio of services
· Business development and vendor negotiations
· Leverage EU wide rollout of services and their continuous improvement
· Engagement with internal teams (international) and external stakeholders

Key job responsibilities:
· Create and own project plans for the deployment of services
· Identify business needs and create solutions to continuously improve our service offering
· Conduct tendering & negotiation with suppliers
· Create a roadmap of initiatives to be rolled out across EU to improve driver engagement
· Build mechanisms to continuously re-evaluate and evolve our services based on customer feedback
· Own the relationship with third parties responsible for the delivery of services
· Drive cross-functional alignment between the business, service providers, internal stakeholder teams and senior leadership to ensure achievement of goals
· Regularly update EU senior leadership on the status of projects and key metrics

The position can be placed in Luxembourg, London, Berlin or Munich. A placement in one of our Delivery Stations across the countries is also an option. Please also consider that we are temporarily minimizing physical presence and supporting working from home due to Covid19.

BASIC QUALIFICATIONS

Basic qualifications:
· Bachelor's degree
· Experience influencing and interacting with cross-functional teams
· Proven experience in business development with a proven ability to deliver results
· Ability to handle and analyze complex data-sets with strong excel proficiency
· Fluent in English with excellent communication skills and a high bar for accuracy and detail
· Working competency in German is a strong plus
· Willingness to travel in EU (and UK) up to 50%

PREFERRED QUALIFICATIONS

Preferred Qualifications:
· Purchase Management and/or Fleet Management experience
· Background in automotive industry, rentals or carsharing is a strong plus
· A history of developing strong partnerships and managing 3rd party companies
· Lean Management skills are beneficial to a successful execution of the role
· Master degree preferred: MBA, MS or MA (Logistics, Supply Chain, Engineering, Mathematics or Equivalent)
· Language skills in Italian, Spanish, French, Turkish or German

Amazon

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