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Senior Product Change Manager

Posted: 23 May 2022 Closes: 22 Jun 2022
Kingswood Fields Office Competitive
Permanent & Full-time FID_J33278

About the opportunity

Department Description:

To work in the Product Change team within the Global Transfer Agency (GTA) function to manage the GTA work stream (across UK, India, Lux and Asia) of projects emanating from the Product Delivery, Real Estate and Investment Management teams in the UK, Europe and Asia. This will involve analysing and co-ordinating the impact of Fidelity Fund launches and Corporate Actions, planning and managing multiple activities across the GTA and Global Personal Investing and Advisory teams and successfully delivering change into the business as usual environment.

Purpose of your role:

Estimating and Planning

  • Engaging with the SMEs for identifying impact of new Fidelity Products or changes to existing Products via corporate actions
  • Involvement in representing GTA at the Estimating and Planning Working Group
  • Support adherence to the agreed Estimating and Planning process
  • Collation of impact assessment and feed back into the Product teams with regards to feasibility, timelines and resourcing
  • Communication of the decisions from the Estimating and Planning Working Groups

Project Initiation

  • Establish a project team and tailor checklist templates and project plans to requirements and scope of the project. Secure SME resources from impacted teams, assign roles and responsibilities
  • Work with the Product Delivery Manager and other work stream managers (for example within Technology and AMO) to agree roles and responsibilities, interfaces, dependencies etc.

Project Management

  • Execution of project plans, checklists and timelines, agreement of key milestones and dependencies
  • Review proposed client mailings, marketing materials and Q&As
  • Co-ordinate and manage any testing, such as proof of concept testing for a new product / implementation
  • Provide technical expertise and guidance based on knowledge from previous roles / projects
  • Manage Sponsor and Stakeholder relationships
  • Maintaining good working relationships with Product Delivery teams across UK, Europe and Asia and other work stream leads from departments involved in the process such as IM, AMO, Compliance, Risk, Legal etc.
  • Interface with other impacted parties, internal and external as required for the duration of the project
  • Manage risks, assumptions, actions, issues, dependencies and decisions as part of the overall project RAAIDD log and escalate if required
  • Set up and chair work stream meetings to ensure deliverables are on track
  • Contribute to senior review presentations and meetings, if required
  • Produce progress reports and other management information as appropriate
  • Complete customer impact assessments as part of the Operational Readiness documents
  • Complete project closure including conducting post project reviews / lessons learnt ensuring that any lessons learnt are recorded in the departmental checklists / documentation for future reference
  • Supporting fortnightly Appian share class launch windows and raising enhancements where needed
  • Contribute to the team's strategic goals for the year
  • Investigation of ad-hoc queries especially to assess TA impact from the Asset Management Operations team, Product Delivery or the GPIA and Client Services teams
  • Investigating of escalated queries addressed to the team to help drive a resolution
  • Independent project management of larger, more complex projects impacting TA and GPIA operations
  • Senior stakeholder management
  • Assisting with pipeline and resource management
  • Key point of contact for colleagues across other workstreams (e.g. Product Delivery, Fund Accounting, AMO, IM etc)
  • Assisting with stakeholder reporting
  • Acting in consultative capacity to represent TA impacts

Training and Mentoring

  • Assisting with recruitment and interviews
  • Training and supporting newer members of the team, documenting training plans
  • Technical lead and buddy within the team
  • Documenting policies and procedures
  • Escalation for team project issues and risk event management

Experience and Qualifications Required

  • Experience of managing projects from initiation through to implementation preferable
  • Understanding of the organisational structure, systems and processes
  • Understanding of the Agile methodology
  • Experience of working with Product Delivery, IM, Real Estate, Operations, Client Services, Technology preferable
  • Experience / knowledge of systems such GFAS, Sonata, Web, Appian preferable
  • Experience of chairing and presenting meetings
  • Sense of urgency and awareness of when to escalate issues
  • Self-motivated, a proactive approach with an analytical, enquiring mind and willingness to learn
  • Ability to work on own initiative to achieve objectives and goals, requesting support when and where required
  • Strong sense of ownership with ability to work on challenging issues and overcome constraints and obstacles
  • Dedication to accuracy, timeliness and high productivity while working under pressure to meet deadlines
  • Strong customer service orientation
  • Awareness of the Risk frameworks
  • Good people management skills
  • Ability to analyse issues and produce innovative solutions
  • Good networking and communication skills
  • Good organisation and coordination skills
  • Good Microsoft office skills
  • Flexible, mobile and willing to travel if needed

About you

About Fidelity International

We've been helping our clients plan and save for the futures they want for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to 2.5 million clients - everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our strong sense of purpose, we're growing our business like never before.

What it's like to work here.

In our welcoming, caring culture, you'll feel valued, trusted and free to express yourself. We recognise the value of inclusion and diversity in culture, in thought and in experience. With this in mind, please let us know if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

As well as a clear commitment to inclusion, we offer real flexibility about where, when and how you work. It's an approach we call 'dynamic working', and you'll find it brings the very best out in you.

Getting started

For more about who we are, how we work and the part you could play in both our progress and our future, visit

Or, if you're feeling inspired, start your journey with us right now.


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