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Senior Program Manager - Amazon Flex EU

Posted: 17 Dec 2020 Closes: 16 Jan 2021
LU, Luxembourg Competitive
Permanent & Full-time -385317299


At Amazon, we strive to be Earth's most customer-centric company, where people can come to find and discover anything they might want to buy online. To hit these goals, we are leveraging the Amazon Flex app and its independent contractors - called delivery partners - to make deliveries to our customers. With this app, individuals can subscribe the program and now be their own boss delivering Amazon packages. The app works in concert with our advanced logistics systems that allows delivery partners to onboard, schedule delivery times, and guide them through their deliveries with in-app mapping and navigation. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the Last Mile industry operates.

To keep expanding the program across our EU countries, we are looking to hire an experienced, passionate and dynamic Senior Program Manager to improve the app and the driver engagement. In this high visibility role, you will partner with business, product, customer service and operations teams to identify driver insights, opportunities, priorities and track short term and long term initiatives. You will define the roadmap to improve the app, and you will lead pilots and beta programs with our tech teams to launch the new features across EU.

This will be an exciting career for you if you possess a high level of autonomy and integrity while managing a variety of job responsibilities. You will need to be highly analytical, resourceful, results-driven customer-focused, team oriented to meet deadlines. You will need a proven track record in taking on end-to-end ownership while working collaboratively, and successfully deliver results in a fast-paced and dynamic business environment.

Some of the key job functions:
· Partner with stakeholders from core business, product and tech teams to define new strategies and improve business metrics and performance.
· Partner with marketing and operations stakeholders to define and implement new initiatives to improve the Amazon Flex Delivery Partner experience.
· Plan and conduct a regular cadence of program and key initiative leadership reviews at both strategic and highly tactical grains.
· Set up performance review mechanisms with internal Amazon leadership at store/region/national and board level.
· Engage actively with senior Amazon Flex leadership globally.


· Bachelor's degree
· 5+ years as a Project/Program Manager
· Strong project management experience
· Experience leading cross-functional teams to deliver results


· Strong analytical capabilities
· Direct experience / work history as a Software Development/Tech Engineer
· Experience in global roles
· Experience in scheduling algorithms


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